Product Support Engineer Remote Applications

KLATencor Corporation • Ann Arbor, MI • 12h ago

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/DivisionThe Information Technology (IT) group at KLA is involved in every aspect of the global business. IT's mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

KLA is seeking a Product Support Engineer to support the deployment, integration, and operational readiness of remote application solutions in customer environments. This customer-facing, cross-functional role requires strong deployment engineering expertise, infrastructure troubleshooting capability, and the ability to coordinate effectively with customer IT, security, operations, and internal engineering teams. The engineer will help drive successful implementations from site preparation through go-live and stabilization, ensuring deployments are secure, reliable, scalable, and aligned with customer-controlled remote access requirements.

Key Responsibilities:

Lead end-to-end implementation activities for Remote Application Product deployments, including site preparation, environment validation, technical integration, testing, go-live coordination, and post-deployment stabilization.

Partner with customer/Internal IT, security, and tool-management teams to align infrastructure readiness, configuration requirements, security controls, and deployment dependencies.

Support customer-hosted deployment environments involving VM setup, VPN tunnel configuration, authentication and authorization setup, and customer approval workflows.

Troubleshoot issues across application, infrastructure, and network layers, including connectivity, site readiness, testing blockers, and operational escalations.

Support customer environment integration involving firewall policies, routing, DMZ placement, certificates, security considerations, and secure access controls.

Enable enterprise integration requirements such as LDAP, Active Directory, Kerberos, NTLM, SMTP, SSO, certificate management, and audit or reporting workflows.

Coordinate with internal engineering, cyber, product development, and support teams on new installations, troubleshooting, bug fixes, upgrades, training, documentation, and escalations.

Work with geographically distributed teams and support customer deployments across global regions and time zones.

Improve deployment readiness by enhancing documentation, testing coordination, onboarding workflows, customer handoffs, and gap identification.

Key Competencies:

Customer Focus-Engages customer stakeholders with clarity, ownership, and urgency.

Technical Prob

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