Client Relations Director

Insight Global • New York, NY • 1h ago

Job Description

Insight Global is seeking a Client Relations Director to support an investment banking client in NYC. This is a highly visible leadership role responsible for overseeing workplace hospitality services, conference center operations, reception, mail, and print services across multiple locations (mainly NYC). This position required a hands-on leader who can balance strategic oversight, client relationship management, operational excellence and team development. The ideal candidate will bring a strong hospitality mindset and a proven track record managing white-glove service environments within financial services, legal, or luxury hospitality organizations. This is a fully onsite role requiring 5 days a week onsite in Manhattan.

Responsibilities:

-Lead the day-to-day delivery of workplace services, including: Conference center operations, Reception and lobby concierge services, Mailroom operations, Print services

-Manage and develop a team of managers overseeing hospitality and workplace support functions

-Serve as the primary client-facing leader, building relationships with executive stakeholders and ensuring high levels of customer satisfaction

-Own operational performance, service delivery metrics, and financial performance of the account, including P&L responsibilities

-Establish and maintain white-glove hospitality standards across all service lines

-Partner with leadership on initiatives to enhance workplace experiences, including conference center expansion and hospitality-focused programs

-Continuously evaluate and improve service offerings, processes, and employee experiences

-Provide coaching, mentoring, and leadership to managers and frontline teams

-Handle escalations, service recovery situations, and complex client requests with professionalism and urgency

-Drive a culture centered around hospitality, accountability, and operational excellence

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-5+ years' experience managing workplace services and people managers

-Experience within a financial services firm, investment bank, private equity firm, hedge fund, or law firm

-Strong hospitality background: luxury hotels, hospitality management organizations, high-end conference/event operations, white-glove corporate environments

-Experience managing conference services, reception teams, mailroom operations/print services

-Experience owning budgets, operational metrics, and P&L responsibilities

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