Loan Specialist II

Cape & Coast Bank • Hyannis, MA • 1d ago

The Loan Specialist II supports Loan Originators, Underwriters &
Borrowers with the mortgage loan process. The Loan Specialist II manages
the borrower relationship from application to closing while ensuring all
necessary steps are in accordance with internal policies & procedures.
Ensures all closing packages for first mortgage & home equity loans are
prepared in compliance with Bank, regulatory, & investor requirements &
meet customer service standards. Reviews Closing Disclosures for
accuracy. Collaborates with Attorneys, Branch Managers, Assistant Branch
Managers & Loan Officers to schedule first mortgages, home equity loans
& lines of credit closings. Works closely with Secondary Market to meet
contract delivery dates. Sends closing docs electronically through the
Loan Origination System. Assists in the compilation of information for
internal & external auditors & examiners. Remains educated on current
trends & developments in the industry. Performs all duties in accordance
with prescribed regulatory compliance guidelines. The above is a
description of the ordinary duties of the position. It should be
expected that from time to time, other duties related & unrelated to the
above may be assigned &, therefore, required. Our history of success &
commitment to exceptional customer service starts with our employees &
we are seeking candidates who share our vision of excellence &
distinction. In addition to working with our engaged & exceptional team
members, the successful candidate will be provided with competitive
salary & outstanding benefits that include health dental & vision
insurance, generous 401(k) match & tuition reimbursement. The pay range
provided reflects the established budget for this position & represents
what the Bank reasonably expects to pay at the time of posting. The
final offer will depend on various factors, including relevant
experience, skill set, qualifications, & other job-related
considerations. Member FDIC. Member DIF. Equal Opportunity Employer.
COMPETENCIES Organization - Strong attention to detail, & ability to
multi-task with frequent interruptions while meeting deadlines.
Communication - Strong written & verbal communication skills Customer
Service - Exceptional customer service skills, responds to customer
inquiries with a sense of urgency. Ability to collaborate successfully
as part of a team. Professionalism - Upholds a consistent professional
demeanor at all times with ability to manage challenging & sensitive
borrower situations. Confidentiality - Maintains discretion &
confidentiality of information in an ethical & tactful manner. Ability
to work independently. Training - Provide assistance & guidance to Loan
Specialist Level I as needed. Requirements QUALIFICATIONS Education &
&/or Experience ? Level II: High School Diploma/GED. Minimum of 5 years
combined experience processing & closing experience. Proficient with
Ellie Mae Encompass or similar LOS system required Proficient in MS
Office (Outlook, Word, Excel) Physical Requirements Ability to lift &
carry up to 25 pounds on an occasional basis.

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