Working Title: Child Support Division Administrative Specialist
Job Class: Office and Admin Spec Sr
Agency: Children Youth & Families Dept
Job ID : 96939
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 9/17/2026. Please note that to be considered a bidder, you must be a permanent, non-probationary DCYF employee in the same job classification as the position posted.
Date Posted : 09/11/2026
Closing Date : 09/18/2026
Hiring Agency/Seniority Unit : Children Youth & Families Dept / DCYF Central Office AFSCME
Division/Unit : DCY - Central Office / DCYF CSE Administrative Supp
Work Shift: Early MorningDay Shift
Work Hours : 6:00am - 2:30pm or 7:00am - 3:30pm
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $22.62 - $30.62 / hourly; $47,230 - $63,934 / annually
Classified Status : Classified
Bargaining Unit/Union : 206 - Clerical/AFSCME
Work Area : (Required for AFSCME)
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
* Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) (Within Minnesota or neighboring states) and flexible hours options are available.)
** This position is required to be in-person 50% or more of the time due to the work duties and responsibilities of the role.
This position exists to provide advanced specialized technical and administrative support services for the Child Support Division. In addition, this position develops and maintains methods and procedures to manage work and information flow to continually improve work process to achieve the best results for program staff, partners, and participants. This may include developing administrative procedures, responding orally or in writing to a wide range of technical questions and reviewing and independently researching answers, maintaining data integrity within PRISM. Incumbents are required to know technical terminology and special software programs. This position requires advanced professional skills to conduct and continually improve work processes with awareness of immediate effects on customer satisfaction.
Responsibilities include:
Providing advanced administrative support by preparing correspondence, processing mail, routing workflow, and maintaining records for the Child Support Division.
Managing daily task distribution using PRISM, CRM, Infopac, IDOC, and email to ensure work is routed accurately and on schedule.
Processing enforcement-related reports such as FIDM, Credit Bureau, Employer Error, and other program data, including researching discrepancies and updating PRISM.
Preparing and tracking high-priority correspondence from the Commissioner's Office, program partners, incarcerated parents, and the public, ensuring deadlines are met.
Reviewing, formatting, and publishing county messages on SharePoint, and assisting with interview coordination and basic technical support needs.
Supporting division operations by handling transcription, inventory management, meeting logistics, and backup tasks for other administrative staff.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.
Administrative, office support, or clerical skills such as preparing documents, managing workflow, and maintaining records.
Standard computer software programs skills for word processing, spreadsheets, and databases sufficient to create documents, spreadsheets, charts, and presentations such as Microsoft Office applications (Word, Excel, PowerPoint).
Complex database and case management system skills sufficient to enter, research, update, and retrieve information from such as PRISM, MAXIS, IDOC, Infopac.
Skilled in customer service sufficient to respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and through presentations and other electronic correspondence).
Ability to process mail, correspondence, and reports in a structured work environment.
Preferred Qualifications
Experience working in a child support program, human services agency, or other public sector environment.
Experience using PRISM, MAXIS, Infopac, IDOC, or similar case management or data systems.
Knowledge of federal and state child support policies, procedures, and regulatory requirements.
Advanced proficiency with Microsoft Excel (complex formulas, pivot tables, charts) and other desktop applications such as Adobe, Visio, Camtasia, or WebEx.
Experience routing or distributing tasks, cases, or workflow using email, CRM systems, or similar tools.
Variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
It is the policy of the Department of Children, Youth, and Families that the individual selected for this position successfully complete a background investigation prior to employment, that may include the following components:
Reference check
Criminal Background check
Fingerprinting check (MNJIS/CJIS)
Driver's License Check
Personnel File Review: all current and former public sector employees
Additional assessment may be required during the interview process
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
