Customer Service Rep CSC

Lincare, Inc. • Philipsburg, PA • 6h ago

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Job Responsibilities:

Actively participates in the training of all Customer Service personnel, including new hires

Deletes, corrects, or re-enters patient orders as deemed necessary

CC

Successfully manage both inbound and outbound phone calls in a positive and professional manner

Read and analyze documents such as patient orders

Effectively communicate with health care professionals and patients

Carry out oral and written instructions

Enter patient and medical information using company software

Work both independently and as part of a team

Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment

Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly

Education

and Experience:

High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

Computer entry experience necessary

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. AA/EOE, M/F/Disabled/Veterans

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