Customer Support Specialist

Robert Half • Milwaukee, WI • 3h ago

Description

We are looking for a Customer Support Specialist to join a team in Milwaukee, Wisconsin in a Contract to Hire opportunity. This position focuses on delivering courteous front-line support by handling incoming communications, assisting members with routine account needs, and keeping service records accurate and up to date. The ideal candidate is organized, detail-oriented, and comfortable balancing customer interaction with administrative tasks in a fast-paced setting.

Responsibilities:

Handle a high volume of incoming phone calls with a helpful and detail-oriented approach, ensuring each caller is routed appropriately.

Take detailed messages and relay information to the correct team members in a timely manner.

Record customer interactions, inquiries, and follow-up details accurately within the ticketing platform.

Support membership administration by assisting with new enrollments, renewals, and related data entry activities.

Complete general office and clerical work needed to support daily operations and customer service functions.

Provide assistance with basic order entry and service-related requests while maintaining accuracy and attention to detail.

Requirements - High school diploma or equivalent required.

At least 1 year of experience in customer service, call center support, receptionist duties, or a similar client-facing role.

Strong verbal and written communication skills with the ability to interact professionally with customers and staff.

Proven ability to manage multiple tasks efficiently while staying organized in a busy environment.

Basic computer proficiency, including working knowledge of Microsoft Word, Outlook, and Excel.

Experience handling inbound calls; exposure to outbound calling or order entry is a plus. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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