Customer Service Representative

COVANTA PROJECTS INC • Avon Lake, OH • 4h ago

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world's largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we're missing is you. Apply today!

About the role

The Client Services Specialist is responsible for processing customer order requests, taking customer calls, maintaining company databases and is responsible for interacting with various internal departments and operations to facilitate services.

ESSENTIAL FUNCTIONS

The duties may include, but are not limited to, the following:

Demonstrate an ability to understand and build the foundational knowledge required to be successful within the waste industry

Show curiosity and eagerness to learn higher level concepts

Funnel customer calls and transfer them to the appropriate department(s)

Monitor and manage general service e-mail account(s)

Enter sales orders and other key data into company database(s)

Track and monitor any outstanding sales order related issues such as missing pricing, expired approvals, etc.

Assist with customer schedules as communicated by Central Facility Schedulers

Report daily on outstanding items to key personnel

Communicate as needed with customers, customer service, sales, and operations regarding customer sales orders

Ensure a high level of accuracy in data management

Follow all standard operating procedures and work instructions

Maintain all regulatory related training

Other duties as assigned

QUALIFICATIONS & REQUIREMENTS

Demonstrate the ability to work within a team environment

Strong data management skills

Proficient in Microsoft Office Suite

High attention to detail

Strong organizational and record keeping skills

Excellent communication skills (including email and phone)

Ability to maintain customer and company confidentiality

Ability to pass pre-employment background check

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Pay Transparency

Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld's reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from t

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