Key Account Manager

NDC Technologies, Inc. • Amherst, OH • 3h ago

Nordson Measurement & Control, a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

The Key Account Manager is responsible for leading the commercial activities, supervising the Key Account team and driving all pre and post sales activities for the Division's Top Customer. Using NBS Next principles, the Key Account Supervisor will work to build and implement strategy to bring in new business from within existing customer groups while developing new relationships with other potential customer groups while leading the Key Account Commercial team and activities to meet operating plan goals.

Essential Job Duties and Responsibilities

Supervise, coach, and lead Key Account team to achieve target revenue and profitability goals

Act in a direct sales capacity for the Top customer, including all general Sales and account management activities

Develop sales strategies based on NBS Next principles inclusive of all EPS products and offerings

Plan, organize, and lead balanced sales growth, continued account penetration, and customer satisfaction

Manage sales pipeline reporting, forecasting and aid in the creation of the annual plan for the Top

Supervises the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to

Supervise, lead and coach the Technical Support team, providing direction to skilled employees, Supervisor and Key Account resources in line with company and division strategies

Manage internal and external Service Level Agreements (SLAs), ensuring timely response times and adherence to scopes of work.

Oversees key account personnel scheduling to support customer needs, including SME deployment, sales efforts, cross-regional needs, new product introduction and acceleration and support of other functional areas.

Work collaboratively with Product Management and Growth and Strategy teams to ensure free flow of information on market status and customer needs to ensure product strategy reflects true customer needs

Work collaboratively with operations to ensure that customer requested dates for machines and spare parts are being met by the division

Drive new product enablement, growth initiatives and liaise as a contact for business and technical concerns

Own and regularly update the strategic account plan backed by opportunities pipeline

Establish and maintain strong customer relationships with both internal and external customers

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