Posting Information
Posting Number2026758
Posting/Functional TitleDirector, TXST One Stop
University Pay Plan TitleDir, One Stop
LocationSan Marcos
DepartmentTXST One Stop
Recruitment TypeOpen Recruiting
Job TypeFull-Time
Funding SourcePermanent
Monthly SalaryCommensurate with experience
Job CategoryExempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
Bachelor's degree or equivalent combination of training and experience
Managerial experience
Supervisory experience
Higher education experience
Preferred Qualifications
Two years of managerial experience and strong managerial skills
Two years of supervisory experience and excellent supervisory skills
Excellent customer service skills
Ability to easily adapt and learn quickly
Demonstrated initiative
Proven problem-solving and critical thinking skills
Highly proficient written and verbal communicator
Exceptional interpersonal and public speaking skills
Proven ability to work independently and as a team
Strong organizational skills
Proficient with PC, student information systems, and customer relationship management systems
Job Description
The TXST One Stop works with the offices of Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes.
Job Duties
The Director, reporting to the Associate Vice President for TXST Global Operations, will manage the day-to-day One Stop operations. The position assesses the performance of direct reports via quality assurance measures, assesses overall customer service metrics, and directs operational changes to ensure the delivery of excellent service. The Director also works with home office department heads to facilitate seamless collaborations. The position will make sure their team is closely working with students to help them understand everything from the application process to paying their semester bill. The position is important to the overall Enrollment Plan in effectively facilitating students' decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication skills and customer service are essential to this position. Also essential to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.
Job Duties
Manage day-to-day One Stop operations
Develop, refine, and drive the meeting of key performance indictors
Regularly assess customer service and performance data to anticipate and proactively address student needs
Work collaboratively with home office department heads to ensure One Stop operations are effectively addressing related student and parent needs
Develop and help train direct reports to ensure their success
Assess direct reports and provide feedback to facilitate their success and that of students
Establish, monitor, and drive needed changes to assessment metrics (i.e., staff performance, customer satisfaction, etc.)
Manage effectively and efficiently escalations from staff
Establish, assess, and manage needed improvements to technology to meet the One Stop mission
Oversee the development and maintenance of office policies and procedures
Assess potential enrollment barriers related to business processes and provide home office department heads with input on how these barriers might be addressed
Navigate confidential student information across multiple systems
Perform other duties as assigned
Additional Information to Applicants
Job Open Date08/26/2026
Job Close Date (posting closes at midnight)
Open Until FilledYes
Normal Work DaysMonday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start8:00AM
Normal Work Hours End5:00PM
Posting Notices
Legal and Required Notices
Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
In accordance with federal law, all new employees must complete the Form I-9 and provideacceptable documentation (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents) verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.
Why Choose Texas State University?
Join the Texas State Bobcat team and experience a career that offers more than just a job-it's a path to a brighter future. As a Texas State employee, you'll enjoy:
Exceptional Benefits:Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off:Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance:Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth:Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus:Become part of a vibrant Bobcat community with numerous social and professional networks.
Tuition Benefits:Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security:Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.
At Texas State University, you're not just an employee-you're a valued member of a thriving and beautiful campus community. Start your journey with us today.https://www.hr.txst.edu/benefits.html
Quick Linkhttps://jobs.hr.txstate.edu/postings/58203
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