Project Manager Business Operations

FREEMAN • Countryside, IL • 1d ago

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry's largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Project Manager - Business Operations assists and supports the General Manager and Director of Operations with the planning and execution of assigned projects within a geographic region. This position will work closely with multiple operations and sales departments ensuring relevant operational information is shared and acted upon. The Project Manager - Business Operations will also work on various ad-hoc projects pertaining to the branch to drive efficiencies and change.

This position will support our Audio Visual and Event Technology team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show site 3 days a week based out of McCook, IL.

Essential Duties & Responsibilities

Participate in the planning and implementation of operational activities in the region providing relevant and up to date information to planning and design teams to ensure optimal execution of events

Review and help resolve any production schedule conflicts between internal departments and outside parties

Build and maintain relationships with suppliers, facilities, and contingent/casual labor providers

Attend pre-con meetings and assist with site surveys as needed to ensure proper planning

Reviews and maintains all documentation of relevant operational information needed to produce events in the region

Ensures functional departments (e.g. Implementation, Labor, Production Design) have accurate and most recent information regarding operational factors in the region

Coordinate operational plans and changes with show site execution team to maximize profitability and best use of resources

Ensures that company safety guidelines are followed and implemented at show site

Act as liaison to sales team to support their understanding of operational guidelines of facilities in the region

Serves as point of contact for teams when multiple departments are involved to ensure team is working in synergy

Ensures Freeman standards are met by performing quality control and necessary escalations throughout the development of projects in the region

Measure project performance to identify areas of improvement

Education & Experience

Bachelor's Degree preferred. High school diploma or Equivalent required

Minimum 3 years' professional industry experience

Minimum 2 years' experience managing projects

Working knowledge of audio visual systems and live event production

Demonstrate strong leadership skills and strategic thinking with the ability to flourish in a matrix organization

Ability to manage difficult or emotional customer situations successfully and timely

Understanding of business implications of decisions; working knowledge of competition

Ability to write routine reports and correspondence

Ability to speak effectively to multiple audiences internally and externally; proven ability to communicate effectively verbally and in writing with customers at all levels

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to make decisions based on computer-generated reports

Ability to generate electronic reports

Must be an innovative problem solver with the ability to deal quickly and effectively with issues

Demonstrated experience in working with cross-functional teams and large programs

Strong analytical, organizational, collaborative, and critical thinking skills required

Meticulous attention to detail as well as superior organizational and creative thinking skills

Must have experience juggling multiple clients with competing demands; proven ability to adapt while managing multiple competing priorities

Ability to deliver a technical message to a non-technical audience

Excellent verbal and written communication, negotiation and presentation skills with the ability to effectively interact with numerous business teams

Ability to respond to common inquiries or complaints from employees, customers, or regulatory agencies

Advanced Microsoft Office Suite skills (i.e., Excel, Outlook, Teams, Word)

Understanding of O.S.H.A. requirements

Certificates, Licenses, Registrations

None Required

Travel Requirements

Travel 25% to 50%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the @types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

Medical, Dental, Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Life, Accident and Disability

Retirement with Company Match

Paid Time Off

Pay Range: $65,000-$80,000 per year, based on experience

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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