Member Relationship Supervisor Adams

Northern Credit Union • Adams, NY • 4d ago

Position Objective:Through Ownership pride, the Member Relationship Supervisor is responsible for mentoring Member Relations internal owners and continuously exercising initiative in leading their assigned relationship center with a passion and drive to deliver the WOW member service experience and to become the Standard of Excellence in providing Fundamental Banking Services. The Member Relationship Supervisor is responsible for owning the member service experience through relationship building and a well-organized focus to ensure members needs are met in support of Northerns mission, vision, and strategic direction.Essential Job Functions: 1. Strengthens Northerns people-first culture by providing inspirational leadership that leads to an engaged workforce enabling our organization to be profitable, efficient, and well capitalized by: 2. Providing leadership that progressively builds confidence, motivates and inspires team members to constantly challenge boundaries in pursuit of reaching their maximum potential. 3. Engaging team members in establishing department goals and objectives that meet/exceed the needs of our internal owners and Northerns Values and strategic expectations. 4. Ensuring team members are well equipped and highly efficient in fulfilling their responsibilities. 5. Establishing and communicating clear performance standards and proactively coaching, counseling, and developing the team, ensuring they are effective with delivering outstanding service to internal and external owners. 6. Actively promotes the member-centric philosophy and takes pride in being the Standard of Excellence through a highly engaged team by: 7. Effectively hiring, promoting professional development, and conducting performance evaluations of assigned Member Relations internal owners. 8. Proactively coaching, motivating, and leading relationship center activities while creating and cultivating the Ownership environment crucial to achieving Credit Union and department efficiency and productivity goals while promoting positive and mutually valuable solutions as well as providing outstanding member service by effectively modeling Credit Union service standards and owning the member service experience. 9. Providing internal owners with opportunities for growth in the understanding of relationship building and techniques in credit union business, lending, and financial management. 10. Proactively providing leadership to assigned internal owners through effective goal objective and goals setting, delegating, motivating, communicating, training, mentoring and Leading with Vision and Values to ensure that all actions are driven by positive initiatives to achieve the Member Service and the Credit Unions strategic plan as well as aligning with the Credit Union core values. 11. Ensuring that Member Relations internal owners are highly motivated, trained and knowledgeable of all Member Relations policies and procedures. Communicating changes of policies, procedures, and practices to assigned teams to ensure team members are appropriately trained and kept up to date with appropriate changes. 12. Monitoring relationship center internal owners work performance and compliance by measuring, monitoring results, progress, and impact; helping to prepare and deliver performance evaluations, performing and documenting coaching sessions: challenging and inspiring for growth, expressing confidence in internal owners abilities, and holding others accountable for results promptly on the spot and positively in person. 13. Encouraging individual and group input, listening to and supporting new ideas, and recognizing behavior and actions that support the Credit Unions vision. Conveying a sense of purpose and setting sales expectations positively and confidently. Communicating sales achievements and successful service accomplishments to assigned teams and rewarding direct reports who deliver upon well-executed plans that m

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