Customer Success Account Manager- Signature - Bend, OR

UPS • Bend, OR • 12h ago

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including Bend, Redmond, Prineville and Sisters, OR

Summary

The Premier Customer Success Supervisor will oversee and nurture relationships with our Premier customers. The Premier Customer Success Supervisor will ensure customer satisfaction, drive product adoption, and support clients in achieving their business objectives. The ideal Premier Customer Success Supervisor will excel at balancing strategic guidance and operational support to deliver value and build long-term customer loyalty. With a focus on client satisfaction, retention, and growth, the Premier Customer Success Supervisor will identify opportunities to leverage available solutions and products for growth and will ensure a seamless customer experience. The Premier Customer Success Supervisor will contribute to retention, expansion, and overall customer success. This role is pivotal in driving customer loyalty and maximizing revenue from existing customers.

Key Responsibilities:

Issue Management

Serve as the primary point of contact and advocate for designated accounts.

Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues.

Value Creation / Strategic Engagement

Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn.

Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance the customer experience.

Assess the customer's business objectives, challenges, and success metrics to ensure UPS alignment to customer needs.

Develop and execute tailored success plans, driving adoption and maximizing ROI.

Create strategies for upselling / cross-selling opportunities to drive account growth.

Regularly create QBRs/QVPs for customers.

Analytics / Reporting

Monitor customer mix and performance metrics to support balanced retention efforts.

Update UPS DRIVE with retention data and plan next steps for churn prevention / growth.

Stay informed on the customer's industry trends to provide strategic guidance through UPS offerings.

Qualifications:

Demonstrated capability to manage high-value accounts with a customer-centric approach.

Exceptional problem-solving skills.

Outstanding communication skills across various platforms.

3 to 5 years in customer success, account management, or other customer-facing roles.

Proven ability to balance proactive customer engagement and process efficiency.

Growing expertise in medium/large customer relationship management.

Bachelor's degree in business, marketing, or a related field (preferred).

The internal job posting will close 11:59pmEST 8/31/26 for all employees.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

UPS

Go to Apply

Share this job

Similar Jobs

Purchasing Agent-Bend Oregon

D.R. Horton, Inc. • Bend, OR • 1d ago

Management & Administrative

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed princ...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Redmond, OR • 2d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2d ago

Go to Apply

Academic Affairs Office Coordinator

COCC • Bend, OR • 2d ago

Management & Administrative

Academic Affairs Office Coordinator Below you will find details for the position including any supplementary documentation and questions you should review before applying for this opening. To apply for this position, ple...

2d ago

Go to Apply

Sales Manager (Part Time)

Carter's/OshKosh • Bend, OR • 3d ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the f...

3d ago

Go to Apply

Customer Success Account Manager - Premier - Portland Metro

UPS • Bend, OR • 3d ago

Management & Administrative

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities,...

3d ago

Go to Apply

Administrative Assistant - Redmond Campus

COCC • Bend, OR • 1w ago

Management & Administrative

Administrative Assistant - Redmond Campus Below you will find details for the position including any supplementary documentation and questions you should review before applying for this opening. To apply for this positio...

1w ago

Go to Apply

Administrative Assistant

COCC • Bend, OR • 2w ago

Management & Administrative

Administrative Assistant Below you will find details for the position including any supplementary documentation and questions you should review before applying for this opening. To apply for this position, please click t...

2w ago

Go to Apply

Administrative Analyst - Facilities

Deschutes County • Bend, OR • 2w ago

Management & Administrative

Administrative Analyst - Facilities Print ( https://www.governmentjobs.com/careers/deschutes/jobs/newprint/5423360 ) Apply ? Administrative Analyst - Facilities Salary $6,536.41 - $8,759.41 Monthly Location Downtown Camp...

2w ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Bend, OR • 3w ago

Management & Administrative

3w ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Redmond, OR • 3w ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $18.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)