Client Support Specialist

Buffalo Supply • Lafayette, CO • 15h ago

About Buffalo Supply

Buffalo Supply connects industry-leading medical manufacturers with the federal agencies that serve our nation's heroes. For more than 40 years, we have supported VA Medical Centers and Department of Defense healthcare facilities by delivering compliant, reliable medical products that meet strict federal requirements.

Compliance and accuracy are foundational to our business. Our role in government procurement requires precision, consistency, and sound judgment in every interaction, order, and system entry.

Position Summary

The Client Support Specialist role at Buffalo Supply is detail-driven, structured, and highly collaborative. This position requires exceptional attention to detail, as accuracy and compliance with federal requirements are core responsibilities---not secondary tasks.

In this role, you will work at the intersection of customer service, regulatory compliance, and operational execution. You will partner with the customer support teams and sales representatives of our manufacturing partners, federal healthcare facilities, and internal teams to ensure orders, documentation, and communications are accurate, compliant, and complete.

Key Responsibilities

Manage customer communications with professionalism, accuracy, and consistency

Enter, review, and maintain data with a high degree of precision in compliance-driven systems

Apply federal and contractual requirements when reviewing purchase orders and documentation, working with appropriate oversight to ensure accuracy and compliance

Support VA and Department of Defense facilities with compliant ordering and issue resolution

Identify errors, discrepancies, or risks and take appropriate corrective action

Collaborate with internal teams to resolve issues while maintaining compliance standards

Exercise sound judgment, understanding how decisions impact compliance, operations, and profitability

Maintain expertise in assigned processes and assist with cross-training peers

Perform other duties as assigned

Qualifications

3+ years of experience in customer service, call center, or sales roles requiring accuracy and accountability

Proficiency with Microsoft Office (Word, Excel, Outlook)

Experience using NetSuite or a comparable ERP system

Required Skills

Exceptional attention to detail and accuracy

Strong analytical and critical-thinking skills

Clear written and verbal communication

Strong organization and task prioritization

Ability to work effectively in a structured, deadline-driven environment

Professional judgment and composure under pressure

What Success Looks Like in This Role

Orders and documentation are consistently accurate and compliant

Issues are identified early and resolved correctly the first time

Internal and external partners trust your reliability and judgment

Processes are followed consistently while meeting deadlines

Why Buffalo Supply

Purpose-driven work supporting veterans and active-duty military

Structured, professional environment focused on accuracy and accountability

Opportunity to develop expertise in federal healthcare and government contracting

Additional Benefits:

Paid health insurance premiums for employee and dependents

10 days paid time off

9 paid sick days

10 holidays

401K Safe Harbor Contributions after 1 year

Benefits:

401(k)

Dental insurance

Employee assistance program

Health insurance

Life insurance

On-site gym

Paid time off

Vision insurance

Experience:

Customer service: 3 years (Required)

NetSuite or other ERP: 1 year (Preferred)

Ability to Commute:

Lafayette, CO 80026 (Required)

Work Location: In person

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