Overview
A global biopharmaceutical company on a mission to Solve On, Incyte follows science to find solutions for patients with unmet medical needs. Through the discovery, development, and commercialization of proprietary therapeutics, Incyte has established a portfolio of first-in-class medicines for patients and a strong pipeline of products in Hematology, Oncology and Inflammation and Autoimmunity
Headquartered in Wilmington, Delaware, Incyte has operations in North America, Europe, and Asia.
Job Summary:
The Key Account Director (KAD) is accountable for building and cultivating strategic business relationships with high-value Key Accounts including integrated delivery networks (IDNs), NCI-designated cancer centers, health systems, and large community oncology groups. This role identifies and engages key Population Health Decision Makers (PHDMs) across clinical, administrative, and access functions to enable product and services integration, drive patient access, and optimize account-level performance across Incyte's oncology/hematology portfolio.
The KAD orchestrates and executes unique system-wide strategies, ensuring alignment between Brand team, national, and regional priorities while distilling local intelligence to inform broader contracting and access initiatives. Through deep ecosystem knowledge, the KAD identifies opportunities to integrate Incyte's therapies into Key Account infrastructure, accelerate frictionless patient access, and drive measurable account-level growth across the full oncology portfolio. In this role the KAD will own strategic planning, cross-functional account team orchestration and coordinated execution that delivers a differentiated customer experience.
Key Responsibilities
Accelerate Portfolio Access & Advocacy
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Own and expand strategic relationships with top regional oncology accounts - including NCI-designated centers, IDNs, regional cancer networks, and large community oncology groups - to advance local access, product adoption, and long-term account value
Build trusted partnerships and working relationships with key clinical, administrative, and access decision-makers (P&T committees, pharmacy directors, clinical pathway leaders, C /D-suite) to influence treatment pathways, secure product inclusion, and drive frictionless patient access
Deliver high-impact engagements presenting clinical and value-based evidence, supporting reimbursement navigation, and driving formulary pull-through
Conduct compliant pre-approval information exchange (PIE) engagements with population health decision-makers (PHDMs) to support readiness for new indications and pipeline assets
Integrate Products & Services into Account Infrastructure
Conduct deep account profiling to uncover protocol structures, reimbursement workflows, payer mix, decision-making hierarchies, EHR integration status, referral patterns, site-of-care dynamics and institutional barriers
Develop and execute strategic account plans aligned to brand objectives, with clear milestones, stakeholder strategies, and measurable business outcomes
Execute and pull-through aGPO / sGPO contracts with appropriate stakeholders that facilitate organic product growth
Drive pathway integration, embed Incyte brands into clinical pathways, EHR order sets, and care delivery protocols by influencing local stakeholders and supporting implementation efforts at the system level
Leverage account-level data analytics to monitor pull-through, identify growth opportunities, surface barriers, and contribute to structured business reviews aligned to agreed account and business cadences
Orchestrate Cross-Functional Execution & Strategic Partnerships
Orchestrate cross-functional alignment with Sales, Marketing, Market Access, HUB/Patient Services, Reimbursement, Medical Affairs, HEOR, and Government Affairs to align account priorities, remove barriers, and support execution across the customer journey
Serve as the Key Account expert translating enterprise priorities into local action, maintaining consistency between national and regional objectives, and delivering field intelligence to inform broader account strategy
Build trusted partnerships across clinical, pharmacy, administrative, and operational leaders to support long-term partnership value and sustained account progress
Qualifications
Bachelor's degree required; advanced degree or relevant certifications preferred
Minimum 10 years, including demonstrated strategic account management experience in oncology or rare disease
Demonstrated track record of strategic impact through account planning and execution, with the ability to translate business priorities into actionable regional account strategies within complex delivery systems
Demonstrated clinical engagement and pull-through, communicating clinical and economic value to pharmacy and therapeutic area leaders
Proven relationship development, building trust with C-suite, D-suite, P&T committee members, and care team influencers
Demonstrated ability to localize and execute national strategies within highly sophisticated health systems, with responsibilities for local contracting and national sGPO pull-through
Experience using structured account planning solutions and frameworks, including operational analysis, stakeholder mapping, opportunity prioritization, and business review preparation
In-depth knowledge of the Key Account oncology ecosystem, including referral patterns, infusion site dynamics, 340B implications, payer mix, EMR/EHR landscape, and site-level operational levers
Proven track record in sales integration and field coordination, aligning pull-through strategy with field sales teams
Strong internal collaboration, sharing insights, escalating barriers, and partnering with regional and corporate stakeholders
Demonstrated ability to influence cross-functional teams and drive account progress without direct authority
Strong analytical and problem-solving skills, with the ability to interpret account data, identify trends, and translate insights into action
Excellent communication, negotiation, and relationship-building skills
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
Willingness and ability to travel frequently (50%+)
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
During the process, you may be asked to respond to questions that will screen out your application if you do not meet certain objective criteria required by the job. You can learn more about this process here.
You may have the right to access, delete, restrict, edit, move, or object to the use of your personal data. You may also have a right to report concerns to the authority responsible for data privacy in the country where the position is based or where you live or work.
You can learn more about Incyte's data protection practices here. By accessing this link you can learn about the @types of personal data we collect, how we use it, whether collection and processing is optional, sources of the personal data we process, how it is shared, where it is stored or transferred to, how long we keep it, and contact information for Incyte, Incyte's data protection officer, and your supervisory authority (if applicable).
Please contact privacy@incyte.com if you have any questions or concerns or would like to exercise your rights.
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