Sales Support

Robert Half • Calabasas, CA • 1h ago

Description

We are looking for a Sales Support team member to join a organization in Calabasas on a long-term contract basis. This role supports order management, customer communication, invoicing, and shipment coordination while helping maintain a high standard of service across internal and external partners. The ideal candidate brings strong customer service experience, sound judgment in resolving order issues, and the ability to manage detailed administrative tasks in a fast-paced environment.

Responsibilities:

Manage incoming orders through electronic data interchange systems, address processing exceptions, and assist with setup activities when needed.

Prepare invoices for completed shipments, including applicable freight charges, and verify billing accuracy before release.

Review order thresholds, customer-specific pricing, and related exceptions, then communicate with customers to resolve discrepancies promptly.

Serve as a point of coordination for customer questions and concerns by working closely with shipping, production, and sales teams to reach timely resolutions.

Initiate and record credit requests for shortages, damages, and returns within the enterprise resource planning system.

Assemble and track documentation required for international shipments, including commercial paperwork and shipping instructions, in partnership with internal departments.

Maintain organized records, service reports, pricing references, and delivery schedules to support daily operations.

Collaborate regularly with the sales team to address product-related concerns, customer needs, and process improvements.

Provide guidance and backup support for other customer service representatives as business demands require.

Contribute to departmental performance objectives and support team efforts to meet established service goals.

Requirements - 5+ years of experience in customer service, sales support, or order management roles.

Background in call center customer service, including handling inbound and outbound customer communication.

Hands-on experience with order entry, invoicing, and issue resolution in a service-driven environment.

Ability to manage customer inquiries, complaints, and follow-up actions with professionalism and accuracy.

Familiarity with coordinating cross-functional work involving sales, shipping, production, and customer service teams.

Experience preparing detailed documentation and maintaining accurate files, reports, and schedules.

Strong organizational skills with the ability to prioritize multiple tasks and resolve exceptions efficiently.

Proficiency working with business systems such as electronic data interchange and enterprise resource planning platforms. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Go to Apply

Field Sales Representative

AT&T • Hawthorne, CA • 2d ago

Sales & Marketing

Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer's home. Field Sales Representatives at AT&T are driven to connect - every interaction is an opportunity...

2d ago

Go to Apply

Account Executive II

Deluxe • Calabasas, CA • 2d ago

Sales & Marketing

Why Join Us Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly. We're proud to be r...

2d ago

Go to Apply

Supervisor, Search Performance Marketing

Publicis Groupe • Agoura Hills, CA • 2d ago

Sales & Marketing

Company description Dysrupt is a performance marketing agency specializing in turning signal into scale through disciplined media buying, data-driven experimentation, and creative that is designed to perform. With deep e...

2d ago

Go to Apply

Sales Marketing - Analyst, Product Marketing

Walmart • Los Angeles, CA • 2d ago

Sales & Marketing

Position Summary... The Manager, Sales Marketing role leads, contributes, and activates strategic initiatives to equip the VIZIO Media and Entertainment Sales team with compelling narratives, advertising solutions, and e...

2d ago

Go to Apply

Associate Director, Search Performance Marketing

Publicis Groupe • Agoura Hills, CA • 2d ago

Sales & Marketing

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)