Customer Service Representative - Cosmetics

Rumpke Of Ohio Inc • Dayton, OH • 2h ago

Description

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Customer Service Representatives receive and respond to calls from customers. The Customer Service Representative will serve as the first point of contact for customers to resolve issues. This role works with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.

Responsibilities of Position:

Answer phones promptly and courteously utilizing company procedures

Receive and respond professionally and courteously to all customer inquiries

Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc

Identify customer's reason for canceling service and attempt to retain customers

Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries

Ensure customer concerns are understood and clearly explain resolution to the customer

Process customer payments and assists customers with RumpkePay as needed

Work in conjunction with other departments to resolve customer issues

Log and record information on customer accounts

Create work orders/interactions, as needed

Work special data entry projects with accuracy and complete in time to meet deadlines

Resolve customer account issues and adjust accounts accordingly with verification from management, as needed

Process online data entry for accounts based designated department

Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed

Perform other duties as assigned

Supervisory Responsibility:

This position will not manage employees

Skills & Abilities Needed for Position:

Excellent verbal & written communication skills

Ability to maintain a professional appearance and demeanor

Advanced computer proficiency in Windows and Microsoft Office applications and CRM tools

Proven analytical/problem solving skills for the customer and the company

Excellent customer service and data entry skills

Ability to work both independently and as a team, meeting and exceeding call center standards

Ability to research and identify the root cause of issues, make decisions, and solve problems

Ability to react well under pressure and treat others respectfully

Experience & Knowledge Needed for Position:

Bilingual skills are desired, but not required

1-2 years of call center or customer service experience preferred

Physical Requirements in a Regular Workday:

Occasionally lifting/carrying/pushing/pulling a max of 10 lbs

Occasionally stooping/kneeling/crouching/crawling

Continuously sitting

Rarely standing/walking

Additional Working Conditions/Aspects:

Similar Jobs

Program Manager* (26.46)

Siertek Ltd. • Dayton, OH • 2h ago

Management & Administrative

SierTeK proudly serves our clients by providing expertise in the Program Management, Information Technology, and Administrative Support domains. Founded in 2007 as a minority and service-disabled veteran-owned company, w...

2h ago

Go to Apply

Customer Service Associate

Walgreens • Huber Heights, OH • 2h ago

Management & Administrative

1870975BR Title: Customer Service Associate Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, frien...

2h ago

Go to Apply

Regional Sales Manager - Environmental Midwest

ROTARY COMPRESSION TECHNOLOGIES INC. • Enon, OH • 3h ago

Management & Administrative

Regional Sales Manager - Environmental Midwest BH Job ID: 4840 SF Job Req ID: 19802 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to ag...

3h ago

Go to Apply

Manager Trainee $48-$50K/Yr ($16/hr+OT+Bonus)

84 Lumber Company • Dayton, OH • 6h ago

Management & Administrative

Overview Are you ready to build a rewarding and lifelong career? Do you thrive in a team environment that challenges you to be your best? Join 84 Lumber, a family-owned company founded on growth, stability, and the minds...

6h ago

Go to Apply

Acquisition Logistics Support

DCS CORPORATION • Dayton, OH • 6h ago

Management & Administrative

In this role you will provide full-spectrum Acquisition Logistics Support to the Helicopter Division within the US Air Force Life Cycle Management Center at Wright-Patterson AFB in Dayton, Ohio. In this roll, you will as...

6h ago

Go to Apply

Brake Value Stream Manager, Manufacturing Operations

RTX Corporation • Troy, OH • 7h ago

Management & Administrative

Date Posted: 2026-08-13 Country: United States of America Location: US-OH-TROY-101 ~ 101 Waco St ~ WACO Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is requir...

7h ago

Go to Apply

Partner Marketing, Manager

Woolpert, Inc. • Dayton, OH • 12h ago

Management & Administrative

We seek to move the world forward through innovative thinking. Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to...

12h ago

Go to Apply