Customer Service Representative

Motion Industries • Dayton, OH • 1h ago

Dayton, OH, USA Full time R26_0000025871

SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES :

Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).

Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

Orders items to ensure appropriate inventory levels are maintained for customers.

May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.

Expedites backorders. May pull inventory and prepare order for shipment to customer.

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.

Determines the most cost effective shipping method for customer orders.

May handle customer returns.

May support specific customer(s).

Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.

Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Reliability, organization, and attention to detail required.

Excellent communication skills including written, verbal, and listening.

Ability to multi-task and time management skills required.

Strong computer skills.

Strong negotiation skills.

Basic product knowledge.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate em

Similar Jobs

Part Sales Manager - Full Time

AutoZone, Inc. • Franklin, OH • 2h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Franklin, OH • 2h ago

Management & Administrative

2h ago

Go to Apply

Customer Service Associate

NDC Technologies, Inc. • Dayton, OH • 4h ago

Management & Administrative

This Temp to Hire Customer Service Associate supports global customers by managing moderately complex orders, inquiries, and service issues within a manufacturing environment. This role works closely with internal teams...

4h ago

Go to Apply

Manager Warehouse

Vallen Distribution, Inc. • Middletown, OH • 6h ago

Management & Administrative

Why Join Our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on being an inclusive comp...

6h ago

Go to Apply

Acquisition Logistics Support - Government Furnished Equipment

DCS CORPORATION • Dayton, OH • 6h ago

Management & Administrative

In this role you will provide Acquisition Logistics Support to the Helicopter Division within the US Air Force Life Cycle Management Center at Wright-Patterson AFB in Dayton, Ohio. In this roll, you will assist in managi...

6h ago

Go to Apply

Warehouse Security Officer

Securitas Security Services USA, Inc. • Springfield, OH • 6h ago

Management & Administrative

Warehouse Security Officer Wage: $18.00/ hour We help make your world a safer place. Are you interested in being part of our Security Team? Apply quickly and efficiently online. Weekly pay. Growth opportunities within th...

6h ago

Go to Apply

Administrative Coordinator

Community Blood Center • Dayton, OH • 7h ago

Management & Administrative

Tissue Recovery Coordinator Position Highlights: A highly competitive benefits package including: medical, dental, vision, life and supplemental insurance, and 401(k) with employer contribution and match. On-Demand Pay -...

7h ago

Go to Apply

Customer Service Representative

Cintas • Dayton, OH • 2d ago

Management & Administrative

Requisition Number: 232575 Job Description Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibili...

2d ago

Go to Apply

Administrative Assistant

Actalent • Beavercreek, OH • 2d ago

Management & Administrative

Description Actalent is seeking a detail oriented, customer focused Customer Support Representative to join our team. This role plays a critical part in supporting our customers, managing complex orders, coordinating wit...

2d ago

Go to Apply

Administrative Assistant

Robert Half • Dayton, OH • 2d ago

Management & Administrative

Description Our client is seeking a detail-oriented Administrative Assistant for a 2-month contract assignment in the Dayton area. Position Overview The Administrative Assistant will provide day-to-day clerical and admin...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)