Cafe Associate

ASM Global • New York, NY • 1h ago

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

THE ROLE The Café Associate is responsible for providing quick and efficient service to customers in a variety of duties relating to a fast-casual food service experience. Some duties include recording transactions, processing payment with a point-of-sale system; receiving, executing and delivering vertical catering orders; stocking counters and maintaining sanitation standards of café counter, storage areas and in the seating area, maintaining and stocking retail sundry display.

ESSENTIAL DUTES AND RESPONSIBILITIES

Ensure that the correct opening procedure is followed: all areas of the café are prepared, tidy and secure, coffee and food service are ready for the day's service

Provide excellent customer service to guests by being knowledgeable and enthusiastic about the café's menu of products-including allergy and dietary restrictions

Accurately and properly record all transactions via the point-of-sale system

Collect the proper payment for food and beverage items via payment card

Greet guests by name, when possible, and upsell based on proactively determining guest needs

Receive, execute and deliver orders for the vertical catering program while ensuring guest satisfaction

Ensure that all food and beverage cabinets and coolers are stocked and tidy to deliver a full-service experience to every guest

Ensure that all condiments and paper goods are stocked and cleaned daily

Ensure food is served at the correct temperature and portion size

Maintain a clean and well-organized workspace allowing colleagues to locate resources and product as needed

Assist in the setup, execution, and clean-up of any Café demonstrations and presentations

Ensure that café seating areas are cleaned and wiped throughout the day and that the floor is clean, swept, and mopped throughout service as needed

Ensure all retail items area appropriately stocked and maintained

Perform general cleaning tasks to adhere to health and safety standards

Assist with daily, weekly and monthly inventory as needed

Attend and participate in mandatory staffing meetings and training programs

Ensure that the correct closing procedure is followed: all areas of the café are to be left clean, tidy and secure, restocked and ready for the next day's service

Complete all other duties as assigned by supervisor

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE

High School diploma or equivalent qualification

Prior experience working in café-/concession-style establishment

Excellent guest service skills

SKILLS AND ABILITIES

Maintain a professional, polished appearance and high standards of personal hygiene in accordance with company grooming and dress code policies, including guidelines related to visible tattoos, facial and body piercings (limited to one per ear), and non-natural hair colors

Basic knowledge of food preparations, service standards, guest relations and etiquette

Willingness and drive to exceed the guest expectations

Ability to read, speak and write in English and communicate with management and guests

Ability to work in fast-paced environment

Ability to perform basic mathematical calculations

Ability to work extended hours and flexible shifts including mornings, nights and holidays, and weekends

Ability to maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

Ability to work independently as well as in a team setting during set up and service

Sufficient mobility to be able to bend, squat, and reach

Ability to transport up to 50 lbs. on a continuous basis

Ability to be on feet for extended hours

Must have a working email to communicate with your managers as well a working telephone number (always kept up to date)

Ability to consistently practice safe work habits

Ability to follow all safety policies and procedures and regulations and complete company-wide safety training as well as additional job specific training

COMPENSATION

Competitive wage, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

WORKING CONDITIONS

Location: On Site (One World Observatory, New York City)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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