Claims Coordinator

Perdue Farms, Inc. • Salisbury, MD • 2d ago

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we're committed to helping our team members thrive. That's Perdue.

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Summary

Drive accurate financial operations and exceptional customer account management as a Claims Coordinator. In this role, you will partner closely with customers, brokers, sales teams, and internal departments to research payment activity, obtain supporting documentation, resolve deductions, and ensure customer accounts are maintained accurately. You will play a key role in applying customer payments, managing residual items, processing credit and debit memos, and supporting efficient claims resolution. This opportunity is ideal for a detail-oriented professional who enjoys problem solving, collaborating across teams, and identifying process improvements that help reduce claim-related issues and drive operational excellence.

This position has a target wage of $20.00 - $30.00 per hour, based on shift, experience and qualifications with annual bonus available (variable depending on performance). Overtime may be available.

In addition to hourly wages, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vision, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.

Schedule : Monday through Friday, 8:00am-5:00pm

Principal Essential Duties & Responsibilities

Manually apply cash for assigned customer accounts on a daily basis. Ensure cash is applied accurately and timely.

Obtain payment and deduction backup from customers, brokers, or sales representatives.

Create residual items using the proper reason code.

Create credit and debit memos to clear residual items and maintain billing blocks until approval is received.

Enter detailed text to support sales representative review and maintain an accurate audit trail for future inquiries.

Clear approved miscellaneous deductions using the proper General Ledger and Cost Center numbers.

Highlight issues and trends to the Claims Supervisor and Claims Analyst.

Recommend solutions to reduce the occurrence of errors that lead to customer claims.

Minimum Education and Experience

High School Diploma or equivalent.

1 - 2 years of related work experience.

Demonstrate strong customer service skills.

Effectively communicate with customers, brokers, and sales representatives to obtain required documentation.

Remain well organized and coordinate the claims management process across multiple groups and departments.

Preferred Education and Experience

Associate's Degree in Business Administration or Accounting.

Bachelor's Degree in Business Administration or Accounting.

Physical Requirements and Environmental Factors

Position is mostly sedentary but may require occasional movement to other offices or buildings.

May move light equipment or supplies from one location to another.

May access files, supplies, and equipment.

Work activity is performed in an office, open-partitioned, cubicle environment.

Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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