QXO is North America's largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit QXO.com for more information.
What you'll do:
The Sales Lead serves as the primary operational partner for the Outside Sales team by coordinating customer projects, managing sales support activities, and facilitating communication between customers, vendors, production, dispatch, estimating, and internal departments. This role helps ensure projects progress smoothly from quotation through delivery while supporting customer satisfaction, sales growth, and operational efficiency. The Inside Sales Lead also provides guidance and mentorship to Inside Sales Representatives and Sales Support Specialists while serving as a technical resource for the sales team.
Sales Leadership & Support
Serve as the primary inside sales resource supporting Outside Sales Representatives and key customer accounts
Coordinate customer projects from quotation through delivery and project completion
Assist Outside Sales Representatives with project planning, scheduling, and execution
Prepare and review quotations, sales orders, purchase orders, contracts, and related sales documentation
Support complex customer accounts and high-value sales opportunities
Project Coordination
Coordinate project activities between Sales, Estimating, Purchasing, Dispatch, Warehouse, Production, and Customer Service teams
Assist with project budgets, RFIs, submittals, change orders, and project documentation
Monitor project progress and proactively communicate schedule updates, delivery changes, and customer requirements
Help resolve project issues while maintaining customer satisfaction and operational efficiency
Support successful project execution from project initiation through final delivery
Customer & Vendor Relationships
Build and maintain strong relationships with contractors, builders, vendors, architects, engineers, and internal stakeholders
Serve as a primary point of contact for customer inquiries, order status, and project coordination
Resolve customer concerns promptly while maintaining a high level of professionalism
Coordinate with vendors regarding product availability, lead times, pricing, and delivery schedules
Maintain strong partnerships that support long-term customer success
Team Leadership & Mentorship
Provide day-to-day guidance and support to Inside Sales Representatives and Sales Support Specialists
Assist with onboarding, training, and product knowledge development
Help resolve customer escalations and complex order issues
Share best practices that improve customer service, sales support, and operational efficiency
Promote collaboration across Sales, Operations, Purchasing, and Customer Service teams
Sales Operations
Maintain organized customer files, project documentation, and sales records
Monitor order accuracy, inventory availability, and delivery schedules
Analyze sales support processes and identify opportunities for improvement
Assist with reporting, sales metrics, and operational performance tracking
Support continuous improvement initiatives that improve customer satisfaction, gross margin, and workflow efficiency
Perform additional duties as assigned.
What you'll bring:
Strong customer relationship and account management skills
Excellent communication and interpersonal abilities
Strong organizational, planning, and project coordination skills
Excellent attention to detail and commitment to accuracy
Strong problem-solving and decision-making abilities
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently while supporting cross-functional teams
Leadership mindset with the ability to mentor and coach others
High school diploma or equivalent required; associate's or bachelor's degree in Business, Construction Management, Sales, or related field preferred
Minimum 3-5 years of experience in inside sales, sales support, project coordination, or customer service
Experience in the building materials, lumber, millwork, construction supply, or industrial distribution industry preferred
Working knowledge of project coordination, estimating, inventory management, and order fulfillment
Basic understanding of construction drawings or blueprints
Experience using ERP, CRM, Point-of-Sale, or business management software (BisTrack preferred)
Strong proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Demonstrated ability to support complex customer accounts and coordinate multiple projects simultaneously
Primarily office-based environment within a branch, warehouse, or distribution facility
Frequent interaction with customers, vendors, contractors, Outside Sales Representatives, warehouse personnel, dispatch, estimating, and management
Ability to sit and work at a computer for extended periods
Occasional visits to warehouse, yard, or customer project sites may be required
Ability to occasionally lift office materials or product samples weighing up to 25 pounds
Flexibility to support extended hours during peak business periods as operational needs require
What you'll earn
Health Care Benefits
Paid Time Off
QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation , national origin, age, disability, or any other protected status.
To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation
Salary Range:
USD $85,000.00 - USD $90,000.00 /Yr.
