TPWD - Customer Service Representative II (Field S

TEXAS PARKS & WILDLIFE • La Marque, TX • 1d ago

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=102204andPostingSeq=1Job DescriptionTPWD MISSIONTo manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. HIRING CONTACT: Fred Ruiz, (409) 933-1947, Fred.Ruiz@tpwd.texas.govPHYSICAL WORK ADDRESS: LE Region 4 District 4 La Marque LEO, 12007 Delaney Road, La Marque, TX 77568 GENERAL DESCRIPTIONUnder the direction of the Captain, Game Warden, this position is responsible for performing complex journey-level customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting and fishing licenses, boat titling and registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. MINIMUM QUALIFICATIONSEducation: Graduation from High School or GED. Experience:Four years experience in customer service, clerical or administrative support work. Licensure: Applicant must possess a valid class "C" Texas driver's license. KNOWLEDGE, SKILLS AND ABILITIESKnowledge of general office administration and administrative support practices;Knowledge of Agency, Division and Regional policies, procedures and programs;Knowledge of Agency, Division and Regional organization and operations;Knowledge of filing and records management systems, forms design principles, and other office procedures and terminology;Skill in effective verbal and written communication;Skill in providing quality customer service in a courteous and professional manner;Skill in using professional telephone etiquette;Skill in establishing and maintaining effective work relationships with co-workers and work- related contacts;Skill in using standard office equipment and software;Skill in using MS Word, Excel and Outlook;Skill in using agency computer software including: BRITS, LES, MCI/TLC and Oracle;Skill in organizing workloads and changing priorities;Skill in managing several projects simultaneouslySkill in meeting deadlines;Skill in problem solving;Skill in identifying, researching and compiling information;Ability to work as a member of a team;Ability to work independently with little or no supervision;Ability to maintain strict confidentiality;Ability to accurately follow instructions;Ability to work under stressful conditions;Ability to interpret and explain TPWD, Law Enforcement Division and regional policies, procedures and programs to customers and constituent groups;Ability to multi-task, organize workloads, adjust to changing priorities and work under tight deadlines;Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;Ability to develop and present training material;Ability to train others;Ability to accurately handle cash and account for revenue collected;Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar;Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONSRequired to work from 8:00 a.m. to 5:00 p.m., Monday through Friday;Required to work overtime as necessary;Required to pass a national fingerprint-based background check to maintain employment;Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;Required to travel 5% with possible overnight stays;May be required to operate a State vehicle;Non-smoking environment in State buildings and vehicles. PLEASE NOTE:All applications must include complete job history information for each period of employment, provided either in the WORK HISTORY SECTION or in the attached RSUM. Please ensure each entry includes:Job title,Employer name,Dates of employment (month/year),If employment is less than full-time status, indicate part-time in the work history section or rsum, andDescription of duties performed.NOTE: Volunteer experience may be counted toward required experience.IMPORTANT:College Transcripts: If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting)."N/A" may be entered in fields that are not applicable.Omission of required information may result in disqualification.Work In Texas (WIT) Applicants:WIT applicants must complete the supplemental questions in the CAPPS Candidate Gateway to be considered.Human Resources will contact Work In Texas applicants via email with further instructions.To complete these questions, log in to CAPPS Candidate Gateway.If you need assistance creating a rsum, please refer to the "Create a Rsum" link for Job Seekers on the Work In Texas website.If the required information and attachments are not submitted as noted above, your application will be considered incomplete. EXCELLENT BENEFITS:Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits i

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