Guest Service Representative

Happy Valley Casino • State College, PA • 2d ago

Right in the heart of State College, PA you will find the newest entertainment destination. Happy Valley Casino has taken over in The Nittany Mall, bringing the area it's first ever gaming facility! With two dining options, cocktail service, 30+ table games and over 600 slot machines, we are sure to be the number one entertainment destination in The Happy Valley!

We are currently seeking talented individuals to join our team that will provide State College with the best customer service and gaming experience possible! Our current opening is for a Guest Service Representative. This position will report directly to the Senior Slot Operations Manager, and will be responsible for:

Responsible for generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating a relationship of goodwill.

Adhere to established company and departmental procedures, guidelines, and policies.

Maintain established company and departmental hygiene and appearance standards through well groomed, neat, and professional manner.

Working knowledge of computer player rating system.

Handles customer concerns and reports all incidents to the Guest Service Manager.

Checks guests ratings through player rating system.

Promotes outstanding customer relations.

Knowledgeable of all activities and amenities of Saratoga Casino.

Interfaces daily with personnel from various departments.

Responsible for maintaining accurate records and account maintenance.

Ability to control and execute accurately all transactions.

Acts with discretion and maintains confidentiality in handling of sensitive information.

Side work duties completed as assigned in an efficient, accurate, and timely manner.

Maintain a clean and organized work station and environment.

Assist with promotions and events.

Responsible for accurate handling and procedures of cash/free play throughout shift.

Performs all other duties as assigned.

Promotes outstanding customer relations

The successful candidate for this role will possess the following:

High School Diploma or Equivalent

One (1) - Three (3) years guest service experience. (Hospitality Preferred)

High energy and positive attitude with a guest first mentality

Dependable and able to work a flexible schedule that may include nights, weekends and holidays.

Happy Valley Casino is not just a fun place to work. We ensure our employees are rewarded with optimal benefits to meet your daily needs.

As a full time employee you will receive:

Medical Dental and Vision Insurance

Company Paid Life Insurance

Wide Variety of Voluntary Insurance Options

Retirement Options

All of our dedicated team members will enjoy the following fringe benefits:

Employee Assistance Program

Unlimited Access to National and Local Discounts

Free Employee Dining

Robust Employee Recognition Program

Growth Opportunities

PTO Schedules That Promote Work/Life Balance

Casino employees may be required to obtain a Pennsylvania Gaming License. Cost of license is covered by Happy Valley Casino.

Saratoga Casino Holdings, LLC and its subsidiaries are an equal opportunity employer and strongly committed to workforce diversity. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. The company is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.

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