Customer Service Representative-3043119

Apex Systems Inc • Franklin, WI • 10h ago

JOB REQUIREMENTS: Job#: 3043119 Job Description: Customer Service Representative Location: Franklin, Wisconsin (Onsite) Role Overview We are seeking a Customer Service Representative for an opening with a client in Franklin, WI. This role focuses on delivering a distinctive client experience by resolving inquiries from Financial Representatives and clients, taking ownership of issues, and serving as a trusted advocate. The position involves handling phone and transactional responsibilities while maintaining a high level of confidentiality. Key Responsibilities Effectively resolve questions and inquiries from Financial Representatives and clients. Take ownership of calls and anticipate future issues to avoid repeat calls and unnecessary transfers. Educate clients and Financial Representatives on the client website and self-service capabilities. Develop professional relationships with clients to improve brand dedication. Handle phone and transactional responsibilities, ensuring the appropriate handling of confidential information. Multi-task between phone calls and casework or transactional duties with accuracy. Work independently and with a team to identify opportunities for process improvement. Research and evaluate possible solutions using available resources. Demonstrate a willingness to shift work priorities to meet business and customer demand. Required Qualifications Experience: Proven experience providing accurate and effective customer assistance, along with computer data entry experience. Technical Skills: Proficiency with computer software packages, including Word, Excel, and PowerPoint. Must possess analytical skills and the ability to perform keyboarding tasks accurately and efficiently. Preferred Qualifications Experience with 1st tier technical support. Demonstrated critical thinking abilities. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet\' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. VEVRAA Federal Contractor. We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state. *** APPLICATION INSTRUCTIONS: Apply Online: https://www.apexsystems.com/job/3043119_usa/customer-service-representative?source=PDN This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.

Similar Jobs

Manager, Software Engineering

Indeed • Milwaukee, WI • 2h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

2h ago

Go to Apply

Security Account Manager

GardaWorld • Kenosha, WI • 11h ago

Management & Administrative

GardaWorld Security Services is Now Hiring a Surveillance Security Officer! Ready to suit up as a Surveillance Security Guard? What matters most about a role like this is your sharp eye, capturing every detail as you sca...

11h ago

Go to Apply

Western Sales Manager Remote

API HEAT TRANSFER INC • Racine, WI • 12h ago

Management & Administrative

JOB REQUIREMENTS: API Heat Transfer is looking for people who enjoy being part of transformation. We have a new mission, new leaders, and are accelerating our path to Lean Cultural Change. As well, our Thermal Transfer P...

12h ago

Go to Apply

ADMINISTRATIVE SUPERVISOR HRLY, FMFH - N

FROEDTERT • Menomonee Falls, WI • 14h ago

Management & Administrative

JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location: US:WI:MENOMONEE FALLS at our FROEDTERT MEN FALLS HOSPITAL facility. This job is ON - SITE. FTE: 0.010000 Standard Hours: 0.01 Shift: Shift 4 Shift Details:...

14h ago

Go to Apply

Commercial Operations Analyst II

REXNORD INDUSTRIES, LLC • Milwaukee, WI • 14h ago

Management & Administrative

JOB REQUIREMENTS: Work Model: This role can be performed remotely from an approved location, with flexibility based on business needs and applicable requirements. _\ \ \ \_\ \ Position Summary This role leads the operati...

14h ago

Go to Apply

Procurement Manager

BRIGGS & STRATTON LLC • Milwaukee, WI • 14h ago

Management & Administrative

JOB REQUIREMENTS: - As Procurement Manager, your goal will be to provide functional process leadership throughout the sourcing lifecycle ensures value addition across business operations. You will also coordinate with pu...

14h ago

Go to Apply

Operation Manager

REHLKO • Kenosha, WI • 15h ago

Management & Administrative

JOB REQUIREMENTS: Duties and Responsibilties of Job: Why Work at Rehlko Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than...

15h ago

Go to Apply

Security Account Operations Manager

Allied Universal • Milwaukee, WI • 15h ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

15h ago

Go to Apply

Commercial Relationship Manager

Old National Bank • Milwaukee, WI • 16h ago

Management & Administrative

JOB REQUIREMENTS: COMMERCIAL RELATIONSHIP MANAGER Job Locations US-WI-Milwaukee Category/Function Lending/Commercial/Consumer/Credit Position Type Regular Full-Time Requisition ID 2026-20433 Workplace Type On Site Overvi...

16h ago

Go to Apply

Private Client Services Relationship

JOHNSON BANK • Milwaukee, WI • 16h ago

Management & Administrative

JOB REQUIREMENTS: Overview At Johnson Financial Group, we believe financial services should feel personal, purposeful and built for the long term. As a family-owned, privately held financial services company with deep Wi...

16h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)