Inside Account Manager - Sunbelt Supply

FLOWORKS INTERNATIONAL LLC • Freeport, TX • 2d ago

Job Information

The Inside Account Manager is responsible for managing a portfolio of existing customer accounts. This role serves as the primary point of contact for assigned customers and is accountable for driving customer satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions. The Inside Account Manager exercises independent judgment and decision-making in managing complex customer needs and balancing company margin targets with customer expectations.

Key Responsibilities

Serve as the lead point of contact for assigned customer accounts across all service and sales needs

Maintain and grow customer relationships through proactive communication, order management, and performance reviews

Analyze historical sales data and market conditions to make informed, independent decisions regarding product pricing within established guidelines

Resolve customer issues using discretion and knowledge of company policies, escalating only when necessary

Collaborate with Outside Sales, Product Management, and Operations to deliver seamless customer service and maintain account health

Provide accurate reporting for assigned accounts

Maintain up-to-date knowledge of products, pricing models, and market trends

Participate in internal meetings and provide insight into customer trends, competitive activity, and account performance

Qualifications:

3+ years of experience in sales, account management, or customer service in a B2B environment

Proven ability to manage complex customer relationships and make independent business decisions

Strong analytical skills and ability to interpret sales data to support pricing strategies

Excellent verbal and written communication skills

Experience with ERP and CRM systems (e.g., Epicor P21, Salesforce) preferred

Bachelors degree in business, Communications, or related field preferred

Experience in sizing and quoting pneumatic and electric actuators

Physical Demands

Frequently required to stand

Frequently required to walk

Continually required to sit

Continually required to utilize hand and finger dexterity

Occasionally balance, bend, stoop, kneel or crawl

Continually required to talk or hear

Continually utilize visual acuity to read technical information and/or use a keyboard

Occasionally required to lift/push/carry items up to 25 pounds

Occasionally work near moving mechanical parts

Occasionally exposure to outside weather conditions

Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)

Work Environment

This role operates in a professional office environment and standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

The Perks of Working Here

FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

Medical, Dental and Vision Insurance with multiple plan options

Company-paid Life and Disability Insurance

401(k) with company match

Health Savings and Flexible Spending Accounts

Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)

Employee Assistance Program (includes 3 free counseling sessions)

Identity Theft Protection at discounted rates

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.

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