Merchant Operations Specialist

Bank OZK • Dallas, TX • 2h ago

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

The Merchant Operations Specialist will play a pivotal role in driving the operational effectiveness of the merchant service portfolio with a focus on delivering exceptional client experiences.

Essential Job Functions

Facilitate the onboarding process or new merchants to the bank portfolio.

Serve as the main point of contact for merchants, building and maintaining strong relationships through regular support.

Address merchant inquires, concerns, and issues in a timely and professional manner.

Ensure merchants comply with regulatory requirements and remain in compliance with merchant processor.

Oversee the internal network of cash advance machines for the organization, including devices, support, and client escalations.

Collaborate with Management to align client relations strategies with overall business objectives.

Develop and implement innovative programs that drive client satisfaction.

Provide support to sales and client relations teams, fostering a culture of high performance, collaboration, and continuous improvement.

Monitor and analyze key performance metrics, identifying trends, opportunities, and areas for improvement.

Collaborate with other Bank departments, risk management, deposit operations, community bank, and commercial bank, to ensure seamless customer experiences and efficient processes.

Ensure compliance with all relevant regulations and maintain a strong risk management culture within the client relations functions.

Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities

Knowledge of regulatory requirements and compliance standards related to merchant operations.

Ability to demonstrate attention to detail.

Strong interpersonal and communications skills, with the ability to effectively interact with merchants and internal teams.

Ability to demonstrate effective customer services skills.

Ability to work effectively as part of a team while operating in an individual contributor capacity.

Ability to demonstrate effective organizational and time management skills while managing multiple priorities and projects with exacting deadlines.

Ability to apply concepts of basic math to calculate figures and amounts accurately.

Ability to solve practical problems.

Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.

Ability to produce detailed, accurate, thorough and timely work.

Ability to establish and fulfill customer commitments in a timely manner.

Ability to develop subject-matter expertise and share that knowledge with others.

Skill in using computer, including Microsoft Word, PowerPoint and Excel.

Basic Qualifications

High school diploma or equivalent required, Bachelor degree in business, finance, or a related field, preferred.

A minimum of 2+ years of experience in merchant operations, account management, or a similar role, required.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

LI-RB1

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Similar Jobs

Utility Systems Operator Supervisor

Veterans Affairs, Veterans Health Administration • Dallas, TX • 26min ago

Summary The Utility Systems Operator Supervisor is a journeyman level in air-conditioning and boiler operations and maintain his/her journeyman level by routinely operating each plant. Also is responsible for the trainin...

26min ago

Go to Apply

Facilities Support Manager

Celestica • Richardson, TX • 30min ago

Management & Administrative

Req ID: 139116 Region: Americas Country: USA State/Province: Texas City: Richardson Summary Provides direct and indirect supervision to subordinate team leaders and professional employees performing diverse roles. This i...

30min ago

Go to Apply

Environmental Services Technician (Housekeeping Aid)

Veterans Affairs, Veterans Health Administration • Garland, TX • 32min ago

Retail & Hospitality

Summary This position performs both janitorial and custodial services (e.g., textile distribution and inventory activity, sanitizing and disinfecting, waste removal, cleaning of blinds, replacing curtains, washing window...

32min ago

Go to Apply

Supply Technician

Veterans Affairs, Veterans Health Administration • Dallas, TX • 33min ago

IT & Engineering

Summary The Primary Purpose of the Position: To ensure that supplies and material are distributed to all areas serviced by logistics. Provides wards, clinics, operating rooms, secondary storage locations, and other hospi...

33min ago

Go to Apply

Sr. HR Risk & Compliance Mgr, Timehub, Time & Pay Innovation

Amazon • Dallas, TX • 43min ago

Description The Timehub, Pay and Innovation Risk & Compliance team is responsible for managing global programs that include inventorying, assessing, and monitoring important working time and employment-related risks...

43min ago

Go to Apply

Warehouse Worker

Aerotek • Dallas, TX • 1h ago

Manufacturing & Warehouse

Warehouse Assembly and Packing Associate-$18/hr First Shift Job Description Join a growing warehouse team where you will assemble products, create packaging, and prepare orders for shipment. This role combines hands-on a...

1h ago

Go to Apply

Warehouse Worker II

ThermoFisher Scientific • Dallas, TX • 1h ago

Manufacturing & Warehouse

Work Schedule Standard (Mon-Fri) Environmental Conditions Warehouse Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our c...

1h ago

Go to Apply

Event Operations Manager

Marriott • Dallas, TX • 1h ago

Management & Administrative

Additional Information Job Number 26093317 Job Category Event Management Location 2222 N Stemmons Fwy, Dallas, Texas, United States, 75207 VIEW ON MAP ( https://www.google.com/maps?q=2222%20N%20Stemmons%20Fwy%2C%20Dallas...

1h ago

Go to Apply

Janitorial Operations Manager Assistant

RISING STAR RESOURCE DEVELOPMENT • Dallas, TX • 1h ago

Retail & Hospitality

::: section ::: section Position Summary Rising Star Corp is seeking a motivated, organized, and detail-oriented Janitorial Operations Manager Assistant/ Quality Assurance and Safety Coordinator to support daily operatio...

1h ago

Go to Apply

Strategy & Operations Manager

Caterpillar, Inc. • Irving, TX • 1h ago

Management & Administrative

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about e...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)