This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13621542
Summary:
The Service manager will provide leadership and accountability for the
service department, and the performance of service operations.
Responsible for financial and operational results for the department,
adhering to company values and policies, and promoting satisfaction of
all stakeholders including employees and customers.
Essential Functions:
Ensure all company values are adhered to and promoted.
Achieve the objectives for the service department: revenue, margin
and expenses.
Manage operational objectives for the department: work in process,
warranty, training, and efficiency objectives.
Appropriately staff and schedule personnel for the most efficient
and safe performance of the department and ensure all paperwork is
completed in a timely and accurate manner, including trucking
operations.
Manage, motivate and engage all service personnel in their
individual performance, developmental plans, efficiency targets and
good work habits.
Deliver exceptional customer service.
Communicate with all location personnel, particularly technicians,
service writers, sales representatives, parts personnel.
Promote KanEquip Service to the local market and stay up to date
with education of new products. Maintain a clean and safe working
environment, uphold all corporate policies and procedures and
continually improve and learn in ways that strengthen our
performance and expand opportunities.
Competencies:
Thorough knowledge of various agriculture and construction
equipment.
Ability to lead professionally, develop and motivate others.
Strong diagnostic and problem-solving skills in relation to heavy
equipment.
Effective communication, conflict resolution and interpersonal
skills with customers and employees.
Ability to work extended hours during weekdays and weekends.
Operating knowledge of an invoicing business system and customer
relations management systems.
Ability to travel to company meetings and training. Acceptable motor
vehicle status with current drivers license and ability to operate
motor vehicles.
