Application Educator

MERCY HEALTH CORPORATION • Janesville, WI • 2d ago

JOB REQUIREMENTS: ESSENTIAL DUTIES AND RESPONSIBILITES Master the
assigned application/s as well as specific workflows related to the use
of the application/s. Use combined knowledge of workflows and the
assigned application, to assess current process and information needs.
Participate in workflow design improvement and system build of assigned
software system (s). Build, test and maintain training environment for
the assigned application (s). Provide training for application
installations, upgrades/updates, and ongoing user training and support.
Design courses and prepare materials using instructional design
principles and methods that are consistent with adult learning
principles. Maintain documentation per department protocol. Demonstrate
and mentor others in effective presentation and facilitation skills to
lead an effective learning experience. Deliver training in a classroom
setting on an individual basis, or via remote support. Scheduling of
end-users, trainers, classrooms, and students. Maintains training
records in the learning management system. Utilize application skills
and tools to provide direct phone support to answer end-user questions.
Create and document utilizing protocol, triage, follow up and
appropriately route or resolve service desk tickets. Consults with
providers, clinical and business leaders and other partners to identify
problems and resolutions related to software applications and functions
End user support during on-call hours will be expected. EDUCATION AND/OR
EXPERIENCE Bachelor\'s degree preferred or equivalent work experience in
a discipline developing analytical and conceptual thinking skills.
Minimum 2 years previous experience training, designing and supporting
medical software applications required. Experience in adult education
and detailed understanding of workflows and system configuration
required. CERTIFICATION/LICENSURE Prior certification in Epic
application preferred. Required to achieve assigned Computer Application
certifications within 90 days of training and to maintain assigned
certification while in this role. OTHER SKILLS AND ABILITIES Experience
with and demonstrates competence in Microsoft Office Applications.
Ability to work independently and be result oriented. Requires excellent
verbal and written communication skills and ability to coordinate and
prioritize tasks and project components. Ability to lead. LEVEL OF
SUPERVISION Minimal supervision required SUPERVISES This job has no
supervisory responsibilities. PAY RANGE: \$58,797.66 - \$91,136.38
Mercyhealth is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identify, national origin,
disability, or protected veteran... For full info follow application
link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity
employer functioning under Affirmative Action Plans. ***
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A0D9BA6B6C49410F

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