Rooms Supervisor

THE PFISTER HOTEL • Madison, WI • 1d ago

JOB REQUIREMENTS: Description Rooms Supervisor Location: Madison,
Wisconsin Schedule: Full-Time | Flexible Schedule Required Lead Rooms
Operations with a Focus on Service, Quality, and Team Excellence Are you
a hands-on hospitality leader who thrives in a fast-paced environment
and takes pride in delivering exceptional guest experiences? We are
looking for a Rooms Supervisor to support both Front Office and
Housekeeping operations, ensuring seamless service, clean and welcoming
spaces, and strong team performance. In this role, you will supervise
daily operations across multiple departments, assist with guest
interactions, and help maintain high standards of cleanliness,
efficiency, and professionalism. If you\'re detail-oriented, calm under
pressure, and motivated by delivering a great guest experience, this is
a great opportunity to grow your leadership career in hospitality. What
Will You Be Doing? As the Rooms Supervisor, you will play a key
leadership role in ensuring operational excellence and guest
satisfaction. Your responsibilities will include: Supervising the
activities and productivity of Front Desk Agents, Night Auditors, Room
Attendants, Public Area Attendants, Turndown Attendants, and Porters
Providing frontline support by assisting with guest check-in, check-out,
and group arrivals as needed Responding promptly and professionally to
guest requests, concerns, and complaints Monitoring work quality and
ensuring adherence to established hotel standards Conducting regular
inspections of guest rooms and public areas to ensure cleanliness and
presentation standards Assisting with scheduling, staffing adjustments,
and daily operational planning based on business levels Managing room
status updates and assigning daily credit loads for Room Attendants
Issuing, tracking, and inventorying keys at the start and end of shifts
Supporting inventory management and assisting with supply ordering
Managing Lost and Found, including item logging, storage, and guest
follow-up Monitoring and completing HOTSOS service requests in a timely
manner Maintaining a safe work environment and promoting safe work
habits among team members Providing leadership and support in the
absence of department management Collaborating with leadership on
process improvements and departmental projects What Will You Bring to
the Role? We are seeking a reliable, service-driven leader who can
balance guest interaction with operational oversight. The ideal
candidate will bring: Previous guest service experience in hospitality
Housekeeping experience strongly preferred Strong multitasking and
organizational skills Ability to work efficiently with computer systems
and basic software tools Excellent communication skills, both verbal and
written Prior clerical or administrative experience Ability to handle
fast-paced operations and shifting priorities Strong attention to detail
and commitment to quality standards Ability to... For full info follow
application link. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/6315BC196FDA4D72

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