Aftermarket and Fleet Solutions Manager (Hybrid role)

R H Sheppard Co Inc • Hanover, PA • 1d ago

Description

The Aftermarket and Fleet Solutions Manager is responsible for driving sales growth and strategic partnerships within the heavy-duty commercial vehicle aftermarket and fleet segments. This role focuses on delivering steering system solutions to strategic independent distributors, mega dealers, and national fleets, while influencing specifications and ensuring customer satisfaction through technical credibility and consultative selling. This position supervises Associate and Aftermarket Field Sales Account Managers.

ESSENTIAL DUTIES:

Sales & Business Development

Develop and execute sales strategies for aftermarket distributors, dealer networks, and strategic fleets.

Drive pull-through marketing initiatives to influence fleet specifications.

Manage pricing, proposals, and contract negotiations

Account Management

Build and maintain relationships with mega dealers (Rush Enterprises, MHC) and national fleets (FedEx, Amazon, UPS)

Conduct quarterly business reviews (QBRs) with key accounts

Monitor performance metrics and implement corrective actions

Technical & Training Support

Provide technical guidance on steering systems and installation best practices

Coordinate training programs for dealer service teams and fleet maintenance personnel

Collaborate with engineering and warranty teams to resolve technical issues

Data & Reporting

Maintain accurate CRM records of opportunities, activities, and forecasts

Analyze sales data to identify trends and growth opportunities

Prepare monthly and quarterly performance reports

Other duties as assigned.

CORE COMPETENCIES:

Teamwork: Demonstrates ability to work well with others to accomplish common goals and build a favorable climate and trusting relationships within teams.

Action-oriented: Demonstrates ability to take action and lead by example. Enthusiastically demonstrates a sense of urgency.

Accountability: Demonstrates ability to take responsibility, maintain a sense of ownership, and follow through on commitments. Sets high standards of performance.

Communication: Demonstrates ability to convey and distribute information effectively and exhibits strong speaking, presentation, written, and listening skills-ability to create an environment for open communication.

Entrepreneurship and Decision-making: Demonstrates the means to discover opportunities in challenges, seek profit and sustainable growth, make courageous yet sound decisions, and demonstrate a good business understanding.

Strategic and Visionary: Demonstrates the ability to develop strategies aligned to the organization's vision, putting them into action, taking a big-picture view, and considering future influences.

SUPERVISORY RESPONSIBILITY:

This position has direct supervisory responsibilities.

The demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Requirements

QUALIFICATIONS:

Bachelor's degree in marketing, Business, or an engineering/technical degree preferred. Master's a plus.

5+ years of experience in the commercial vehicle industry, aftermarket or fleet sales within the heavy-duty industry.

Proven track record of achieving sales targets and managing key accounts

Valid driver's license and ability to travel extensively.

+5 years in the Commercial Vehicle Industry

ASE Certified is desired but not required.

Comprehensive knowledge of the heavy truck industry, including fleets, OEMs, dealerships, and suppliers.

Proficient in general sales processes and a willingness to learn company-specific policies and procedures.

Working knowledge of RH Sheppard products and their applications.

Expertise of RH Sheppard's customer base and their operations is helpful but not required.

Proficient in customer relationship management (CRM) tools.

Technical aptitude and business acumen.

Customer-first attitude, driven to build and prioritize customer relationships throughout the customer's organization and within RH Sheppard.

Excellent problem-solving skills, including developing creative solutions that address customer needs.

Self-starter and strategic thinker for both short-term and long-term wins.

Must partner with customers to develop actionable and strategic plans.

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