Sr. Operations Manager

Amazon • York, PA • 1d ago

Description

Our Senior Operations Managers are responsible for all budgetary, people development, and operations objectives. The Senior Operations Manager is responsible for all aspects of operations or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the Fulfillment Center.

Responsibilities:

Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.

Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.

Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.

Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements:

Lift and move totes up to 49 pounds each

Regular bending, lifting, stretching and reaching both below the waist and above the head

Walking in the FC and around area with great frequency; facilities are over a quarter mile in length

Continual standing and/or walking an average of 5 miles daily

Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned

Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

Bachelor's degree or equivalent

Work flexible hours as business demands, including overnight, weekends and holidays

7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment

Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.

Prior experience with performance metrics, process improvement and Lean techniques

Preferred Qualifications

Interest in long-term career development through assignments in multiple FCs across the nation

Degree in Engineering, Operations or related field and MBA preferred

Experience with a contingent workforce during peak seasons

Ability to handle changing priorities and use good judgment in stressful situations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, PA, York - 135,000.00 - 182,700.00 USD annually

Amazon

Go to Apply

Share this job

Similar Jobs

Entry Level PCR Data Review

Eurofins US Network • Lancaster, PA • 6h ago

Management & Administrative

Lancaster, PA, USA Full-time Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life...

6h ago

Go to Apply

Customer Service Specialist

Sherwin-Williams Company • Lancaster, PA • 7h ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

7h ago

Go to Apply

Customer Service Representative

Highmark Health • Harrisburg, PA • 7h ago

Management & Administrative

Company : Highmark Inc. Job Description : JOB SUMMARY This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained throu...

7h ago

Go to Apply

Customer Service Representative

TEKsystems • Harrisburg, PA • 7h ago

Management & Administrative

Description As a Customer Service Representative, you will be taking calls for delivery and payments. This position requires exceptional customer service skills to address service needs, billing, and transaction inquirie...

7h ago

Go to Apply

Relief Account Sales Manager

Keurig Dr Pepper • Hanover, PA • 9h ago

Management & Administrative

Job Overview: Relief Sales Manager for Greater Hanover and Lancaster, PA Hiring Immediately The Relief Sales Manager is responsible for up-selling and fulfillment/replenishment, focusing on execution and merchandising. T...

9h ago

Go to Apply

Corporate Sales Manager (Remote)

American Express Global Business Travel • Harrisburg, PA • 9h ago

Management & Administrative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

9h ago

Go to Apply

Program Manager I (Senior Program Manager)

Precision Custom Components, LLC • York, PA • 11h ago

Management & Administrative

Precision Custom Components (PCC) is seeking a talented Program Manager I (Senior Program Manager) to join our team. This is an on-site position reporting to our manufacturing facility in York, PA. At PCC, you'll be part...

11h ago

Go to Apply

Customer Service Representative III

Serco • Harrisburg, PA • 11h ago

Management & Administrative

Position Description & Qualifications If you love a high energy and fast-paced environment - Serco has a great opportunity for you! The Customer Service Representative will be on a dynamic team, supporting customers...

11h ago

Go to Apply

Strategic Proposal Strategy & Operations Manager

WM • Harrisburg, PA • 12h ago

Management & Administrative

I. Job Summary Leads the Proposal and Contract Strategy function within the Area, driving successful municipal proposal responses, contract renewals, franchise retention, and revenue growth initiatives. Responsible for b...

12h ago

Go to Apply

Warehouse Clerk | Part time

BUNZL • York, PA • 12h ago

Management & Administrative

Rate: $20 USD per hour Description $20/hr | Mon-Fri | Part Time The Warehouse Clerk will assist and support the warehouse department with daily administrative activities related to branch operation. Responsibilities: Dri...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)