INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II
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INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II
Salary
$76,804.32 - $103,495.68 Annually
Location
Los Angeles County, CA
Job Type
Full time
Job Number
MV2546-EA
Department
MILITARY AND VETERANS AFFAIRS
Opening Date
07/21/2026
Closing Date
7/24/2026 5:00 PM Pacific
Description
Benefits
Questions
Position/Program Information
EXAM NUMBER
MV2546A-EA
TYPE OF RECRUITMENT
OPEN COMPETITIVE - EMERGENCY
FILING PERIOD
Applications will be accepted starting Wednesday, July 22, 2026, at 8:00 A.M. (PT) until Friday, July 24, 2026, at 5:00 P.M. (PT)
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The LA County Board of Supervisors recentlydeclared a local state of emergency for homelessness (https://file.lacounty.gov/SDSInter/bos/supdocs/176661.pdf?) , and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.
The Department of Military and Veterans Affairs is seeking qualified candidates to fill emergencyInformation Technology Technical Support Analyst II vacancies related to the homelessness crisis.
Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.
Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.
Those who successfully pass the assessment will be considered for permanent appointment Information Technology Technical Support Analyst II.
DEFINITION:
Under general supervision, provides a full range of technical information technology support services, including installation, configuration, testing, troubleshooting and repair of hardware, software, networks and applications in a centralized IT organization.
CLASSIFICATION STANDARDS:
Incumbents in this journey level class perform a wide variety of information technology support duties, following established procedures, including hardware and software installation and repair. Incumbents possess the ability to analyze user problems related to desktop, network and applications and apply a full range of corrective actions. Incumbents are generally based in a centralized location or may be required to assist end users at field sites. Incumbents possess a thorough knowledge of desktop computers and related equipment, basic knowledge of network technologies and multiple client platforms, and strong interpersonal skills to communicate effectively with customers/users.
Incumbents typically are responsible for installing, servicing and moving computers, printers, servers, networking devices, storage devices and related equipment.
Essential Job Functions
Installs, configures, maintains and tests computer hardware, software and peripheral equipment.
Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures.
Identifies trends in the reported problem calls and implements improvements.
Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.
Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary.
Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction.
Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.
Configures software distribution tools.
May assist in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff.
May coordinate equipment delivery, software licensing compliance and inventory/asset control.
May act in a lead capacity to other technical staff.
Requirements
MINIMUM REQUIREMENTS:
TRAINING AND EXPERIENCE:
Option 1: One (1) year of experience at the level of an IT Technical Support Analyst I
Option 2: Two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization.
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.
OUT OF CLASS:
No withhold will be allowed. Required experience/education must be fully met by the last day of filing/at the time of filing and clearly indicated on the application.
PHYSICAL CLASS:
3 - Moderate
Additional Information
EXAM CONTENT:
Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.
APPLICATION AND FILING INFORMATION:
Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.
Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please addHR@mva.lacounty.gov, as well asnoreply@governmentjobs.com, andinfo@governmentjobs.comto your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.
Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account onwww.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For applicants who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Refer to their website for more information: http://lacountylibrary.org.
NO SHARING OF USER ID, EMAIL AND PASSWORD:
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The County is committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst various groups of people. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
Have any questions about anything listed above? Contact us:
Department Contact Name: MVA Examinations
Department Contact Phone: (213) 765-9624
Department Contact Email:HR@mva.lacounty.gov
Tele@type Number: (800) 899-4099
Exam Number: MV2546A-EA
SUPPLEMENTAL QUESTIONNAIRE:
The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements. Please fill out your application and minimum questionnaire completely and correctly to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your actual job title, beginning and ending dates, description of work performed, total number of hours worked (full or part-time). Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for this job. Your application will be rejected if it is incomplete. We may reject your application at any time during the selection process.
COUNTY OF LOS ANGELES
EMPLOYMENT INFORMATION
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
EQUAL EMPLOYMENT OPPORTUNITY/NON-DISCRIMINATION STATEMENT:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/.
TESTING ACCOMMODATIONS FOR APPLICANTS:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone tele@type equipment may leave messages by calling the tele@type phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.
FAIR CHANCE:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
EMPLOYMENT ELIGIBILITY:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
CAREER PATHFINDER:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov.
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.
Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone tele@type equipment may leave messages by calling the tele@type phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.
Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.
Veteran's Credit:
Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.
For more information on veteran's credit, please visit:https://file.lacounty.gov/SDSInter/dhr/205102\PPG\115.pdf
Revised September 2025
For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)
01
The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility. CHECK YOUR ANSWER CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be specific as possible and include all information requested. Comments such as "see resume or application" will not be considered as a response. All information is subject to verification at any time in hiring process. Falsification of any information may result in disqualification or dismissal.
I understand the above information and instructions.
02
This position works to support the County's response to the homelessness emergency.
Yes, I understand and am willing to perform all necessary work duties.
03
How many years of full-time paid experience do you have in Information Technology Technical Support Analyst I?
I do not have any experience
Less than 1 year
1 year to less than 2 years
2 years or less than 3 years
3 years or more
04
How many years of full-time paid experience do you have in installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization?
I do not have any experience
Less than 1 year
1 year to less than 2 years
2 years to less than 3 years
3 years or more
05
If you indicated that you have experience in Question #3, please describe in detail your experience in Information Technology Technical Support Analyst I. If you do not have this experience, please indicate "Not Applicable". NOTE: For each experience, please indicate the following information: - Name and Address of Employer - Position/Title Held - Date From: (MM/YYYY), Date To: (MM/YYYY) - Hours worked per week - Describe experience in detail
06
If you indicated that you have experience in Question #4, please describe in detail your experience in installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization. If you do not have this experience, please indicate "Not Applicable". NOTE: For each experience, please indicate the following information: - Name and Address of Employer - Position/Title Held - Date From: (MM/YYYY), Date To: (MM/YYYY) - Hours worked per week - Describe experience in detail
Required Question
Employer
County of Los Angeles
Address
**
Los Angeles, California, 90010
Website
http://hr.lacounty.gov
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