Req ID: RQ224601
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: Secret
Public Trust/Other Required: None
Job Family: IT Infrastructure and Operations
Skills:
IT Business Analysis,ITIL Framework,IT Service Management (ITSM),System Administration,Technical Support
Certifications:
ITIL 4 Foundation | PeopleCert - PeopleCert, CompTIA Security+ CE | CompTIA - CompTIA
Experience:
2 + years of related experience
US Citizenship Required:
Yes
Job Description:
AESMP Business Analyst - Secret Clearance Required
At GDIT, our people are our differentiators. As a Business Analyst supporting the Army Enterprise Service Management Platform (AESMP), you will help align mission needs, government policies, and IT processes. You'll work with government and contractor stakeholders to document requirements, support AESMP business processes, and coordinate routine technical activities that keep the environment secure, compliant, and available.
You will assist with policy and process implementation, reporting and data needs, and coordination of server health tasks such as security checks, STIG activities, and scheduled maintenance. You'll collaborate with development partners and internal stakeholders to deliver enterprise business solutions that leverage ITIL processes and best practices.
Meaningful Work and Your Impact
Support AESMP Policies and Government Processes
Learn and interpret AESMP-related policies, standards, and procedures.
Translate policy requirements into clear, actionable business processes and tasks.
Assist in documenting, reviewing, and updating SOPs, workflows, and work instructions.
Ensure alignment with Army, DoW, and customer requirements.
Work with government customers and internal stakeholders to gather and clarify business requirements and improvement ideas.
Help ensure process changes and policy updates are communicated clearly and consistently to affected users and teams.
Business Analysis & Requirements Management
Map and document current-state and future-state workflows for AESMP services.
Support requirements elicitation sessions, interviews, and working groups.
Capture notes, action items, and decisions in a clear, organized format.
Draft and maintain business requirements, user stories, and use cases under the guidance of senior analysts.
Assist in validating that delivered solutions and process changes meet documented customer requirements and comply with policy constraints.
Reporting, Data, and Documentation
Develop and maintain routine status reports, dashboards, and metrics on AESMP service performance and compliance activities.
Track outstanding actions related to operations, maintenance, and policy adherence.
Support the creation and maintenance of process guides, training materials, and knowledge articles for technical staff and end users.
Help ensure data quality and consistency across AESMP-related tools, spreadsheets, and repositories.
Server Health and Technical Coordination
Coordinate and track routine server health activities (maintenance windows, patching, upgrades) with system administrators and engineers.
Support documentation and tracking of DISA STIG efforts, RMF control implementation, and other security compliance tasks.
Help ensure required security and audit evidence is recorded, organized, and accessible.
Perform basic checks and updates in approved tools to verify environments are current and aligned with maintenance schedules.
Escalate anomalies or issues to senior technical staff.
Assist in capturing and documenting technical issues, work orders, and tickets, and support timely follow-up and closure in line with customer and contract requirements.
Customer and Stakeholder Engagement
Serve as a point of contact for routine questions on AESMP processes, timelines, and standard procedures.
Help coordinate meetings, working sessions, and briefings with the government customer and internal teams.
Prepare agendas, meeting notes, and follow-up actions.
Contribute to clear, professional communications (emails, brief summaries, and slides) describing upcoming changes, maintenance events, and policy updates.
What You'll Need to Succeed
Education
AA/AS/BA/BS in IT, Computer Science, or a related technical discipline preferred; or equivalent combination of education, certifications, training, and experience.
Experience
2+ years of relevant experience as a business analyst, process analyst, technical coordinator, or similar role supporting IT or government programs.
Experience in federal, DoW, or Army environments preferred.
Familiarity with IT service management (ITSM/ITIL) concepts and basic IT operations (tickets, incidents, changes, maintenance windows).
Exposure to security compliance frameworks (e.g., DISA STIGs, RMF) highly desired.
Experience documenting processes, requirements, or SOPs, and supporting meetings or working groups.
Technical Skills
Basic understanding of servers, environments, and maintenance activities (patching, upgrades, scheduled downtime).
Ability to track and report on technical tasks, even if not performing hands-on administration.
Familiarity with security and compliance concepts (system hardening, STIG adherence, audit evidence collection).
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint) and collaboration platforms (Teams, SharePoint).
Ability to create clear documents, spreadsheets, and presentations.
Experience with ticketing or ITSM tools (e.g., ServiceNow or similar) is a plus.
Certifications
Must meet DoW 8570.01-M IAT Level II baseline certification (e.g., CompTIA Security+ CE) prior to start.
Must obtain and maintain an ITIL v4 or v5 computing environment certification within 3 months of start.
When DoW 8140 requirements are implemented on the program, employees must conform to 8140 certification standards.
Security Clearance
Active SECRET clearance required and must be maintained.
Skills & Abilities
Strong analytical and critical thinking skills; able to break down processes, identify gaps, and organize information logically.
Effective verbal and written communication skills for both business and technical audiences.
High attention to detail and strong organizational skills.
Ability to manage multiple tasks, deadlines, and follow-up actions.
Team-oriented, able to take direction from senior staff and proactively seek clarification.
Professional, reliable, and customer-focused, with a commitment to mission success and continuous improvement.
Work Location & Schedule
Primary work location: Falls Church, VA.
Standard schedule: Three (3) days onsite and up to two (2) days telework per week.
Onboarding/transition may require up to 60 days of fully onsite support.
Work schedules may change based on mission requirements from GDIT or U.S. Government leadership.
GDIT Is Your Place
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tools and learning opportunities.
Support: An internal mobility team focused on your career goals.
Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay, and paid time off.
Community: Award-winning culture of innovation and a military-friendly workplace.
Own Your Opportunity
Explore a career in program management at GDIT and grow alongside colleagues who share your passion for the mission and delivering results.
GDITPriority
The likely salary range for this position is $80,750 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
