Banking Customer Service Representative - Onsite

Teleperformance USA • McAllen, TX • 1d ago

Category : Customer Service/Support

This position will be located on-site in McAllen, Texas.

As a Banking Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Application Deadline: Applications will be accepted on an ongoing basis until all positions are filled.

To apply, click "Apply Now" in the job posting or visit the TP Careers site, https://www.tp.com/en-us/careers (https://url.de.m.mimecastprotect.com/s/clVPCMZkl8H2j5qLxSwfpc8yGdo?domain=tp.com) .

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Your Career Starts Here

Join us in transforming the digital business landscape. At TP, we blend cutting-edge high-tech solutions with an essential high-touch human connection. You will be a vital part of a team that empowers global companies to quickly adapt and deliver exceptional experiences.

Your potential for growth here is limitless. We are committed to fostering career advancement, as proven by the journey of our Chief Executive Officer Americas, who started as an agent and rose to the highest levels of the company. At TP, we provide the platform; your ambition sets the limit.

We also welcome applications from active-duty service members, veterans, and military families. Please mention your service to the recruiter!

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://url.de.m.mimecastprotect.com/s/-YmMCNOlmktZoN0QVh4hJcybTyK?domain=teleperformance.com/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Your Responsibilities

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Respond to requests for assistance and/or possible processing payments

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

Proven call center experience.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Similar Jobs

ACCOUNTANT II

University of Texas Rio Grande Valley • Edinburg, TX • 6d ago

Finance, Accounting & Banking

Position Information Posting NumberSRGV9034 Working TitleACCOUNTANT II Number of Vacancies1 LocationEdinburg, Texas DepartmentTreasury Student & Fin Systems FTE1.0 FLSAExempt Scope of Job To perform professional acco...

6d ago

Go to Apply

Retail General Manager

Pilot Company • Edinburg, TX • 2h ago

Retail & Hospitality

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logi...

2h ago

Go to Apply

OAG (Internal) - Child Support | Trainer - Custome

ATTORNEY GENERAL OF TEXAS • Pharr, TX • 4h ago

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFLand...

4h ago

Go to Apply

PATIENT SERVICES REPRESENTATIVE I (UT Health RGV Student and Employee Health - Edinburg)

University of Texas Rio Grande Valley • Edinburg, TX • 7h ago

Hospital & Medical

Position Information Posting NumberUTHRGV21 Working TitlePATIENT SERVICES REPRESENTATIVE I (UT Health RGV Student and Employee Health - Edinburg) Number of Vacancies1 LocationEdinburg, Texas DepartmentSchool of Medicine...

7h ago

Go to Apply

3614 - Substation Journeyman

Overland Contracting • Edinburg, TX • 8h ago

3614 - Substation Journeyman Date: Jul 22, 2026 Location: Edinburg, TX, US Company: Black & Veatch Family of Companies Together, we own our company, our future, and our shared success. As an employee-owned company, o...

8h ago

Go to Apply

Outside Sales Representative

Rush Enterprises • Pharr, TX • 12h ago

Sales & Marketing

The Aftermarket Sales Representative solicit parts and service business from accounts through personal and phone contacts. The representative will develop new accounts, recover lost accounts, and manage established accou...

12h ago

Go to Apply

Retail Associate

Ross Stores, Inc. • McAllen, TX • 1d ago

Retail & Hospitality

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always...

1d ago

Go to Apply

Retail Associate

Ross Stores, Inc. • Mercedes, TX • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Psychiatrist (BHIP) w/Recruitment/Relocation Incentive-EDRP

Veterans Affairs, Veterans Health Administration • McAllen, TX • 1d ago

Hospital & Medical

Summary The VA Valley Coastal Bend Health Care System is seeking a Psychiatrist (Behavioral Health Interdisciplinary Program) for the McAllen VA Clinic. The Psychiatrist functions as part of a multidisciplinary general m...

1d ago

Go to Apply

OIEC - Administrative Assistant to First Responder

OFFICE OF INJURED EMPLOYEE COUNSEL • Weslaco, TX • 1d ago

Management & Administrative

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)