Service Manager

Pomps Tire Service Inc • Byron Center, MI • 19h ago

At Pomp's, we don't idle-we drive careers forward! As a leading tire service company since 1939, we're built on hard work, dedication, and a commitment to excellence.

We're currently looking for a Service Manager to join our team and play a critical part in our daily operations. This dynamic role collaborates directly with customers to schedule their service needs. If you're looking for growth opportunities within a successful company, this is the perfect place for you - many of our Store Managers started in this position!

Why Join Us?

Comprehensive Benefits - Eligible to enroll in medical, dental, vision at affordable rates

Supplemental Benefits - Eligible to enroll in life insurance, Short- & Long-Term Disability, Critical Illness Insurance, Accident Insurance, Death and Dismemberment Insurance, and Hospital Indemnity Insurance

Retirement Savings - 401(k) with company match

Paid Time Off - Holidays, sick time, vacation, and special "Happy Days" for life events available day one

Employee Discounts - Save on company products

Career Growth - Opportunities for skill development and advancement

What You'll Do:

Diagnose tire issues and recommend effective solutions

Handle incoming calls and respond to customer inquiries promptly

Delegate tasks to service employees to maintain workflow and efficiency

Support inventory management to ensure proper stock levels

Assist in the shop to help maintain production levels

Follow up on past-due accounts to ensure timely payments

Ensure service employees receive proper training and development

Maintain a clean and organized workspace at all times

Perform additional duties as assigned by the manager

What You Need:

High School Diploma or equivalent required

Valid Driver's License and ability to pass pre-employment driver's file

Preferred: Experience in management and sales

Strongly preferred: Previous experience in the tire industry

Ability to read and verify work order details accurately

Strong ability to maintain confidentiality of personal and business information

Familiarity with MaddenCo software system is a plus

Exceptional communication skills, with the ability to engage effectively with both internal and external customers and co-workers

Ability to lift, carry, or move up to 50 pounds regularly; occasionally lift, push, or move 100 pounds

Don't let your career stall-put it in drive with Pomp's Tire Service! Apply today!

EEO Employer - Disability/Veteran/Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information

EEO Employer/AA: M/F/Vets/Disabled

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