Associate Director Operations - Hybrid

UnitedHealth Group • Roanoke, VA • 1d ago

Requisition number: 2366488

Job category: Project/Program Management

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The UHC Medicare & Retirement Sales & Distribution Team is dedicated to ensuring agents have the processes, resources, and technology support needed to deliver a solid consumer experience. This role will lead and support technology leveraged across the DTC channel and field organization, while managing project teams and initiatives that enhance the agent experience.

The Associate Director provides thought leadership, guidance, and professional expertise related to business processes, technology enablement, and operational improvement. This leader will translate data, business needs, and strategy into clear recommendations for key stakeholders and leadership. Through influence and collaboration, the Associate Director will partner with cross-functional teams to manage and represent this space, guide core functional needs, and drive solutions that support the broader business vision. A successful candidate will foster innovation, think critically, communicate effectively, and bring solid technical and functional capabilities to the role.

The position will be hybrid but will be based in one of the following offices: Green Bay, WI; Minnetonka, MN; Phoenix, AZ; Roanoke, VA; Miami, FL; Colorado Springs, CO; or St Louis, MO. You will work in one of these offices and from home as needed.

Primary Responsibilities:

Manage specific technology that is leveraged within our DTC channel & field

Process improvements related to the technology, taking business related requests and analyzing data to develop further processes

Project management opportunities. New initiatives being implemented that align to the business vision and direction of the organization

Develop workarounds and influence corrections to normalize and optimize business processes

Ad-hoc reporting and analysis to understand trends, troubleshoot, enhance capabilities, and make corrections

Maintain relationships with cross-functional partners across Sales, Operations, Marketing, IT, Legal, Product, and more to understand enterprise needs and influence results

Manage direct reports and ensure their success and development needs are met

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

5+ years of project or program management experience, with focus in coordinating multiple resources and managing against timelines and budgets

4+ years of experience gathering, analyzing, and communicating complex information

3+ years of experience in data analysis or business intelligence

2+ years of people leadership, mentorship, or team development experience

1+ years of experience supporting or managing vendor relationships

Experience translating business needs into requirements, user stories, process flows, or technology enhancement requests

Proven professional verbal and written communication skills, with experience presenting to leaders

Preferred Qualifications:

Experience managing or supporting sales technology platforms, CRM tools, agent-facing systems, or digital enablement solutions

Experience in sales account management

Familiarity with Medicare sales, agent or broker workflows, compliance requirements, or regulated sales environments

Knowledge of call center operations

Knowledge of sales processes

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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