Position Overview
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing exceptional service through phone, mail, and in-person interactions. The ideal candidate is organized, detail-oriented, and enjoys working in a collaborative office environment where teamwork and customer satisfaction are top priorities.
Key Responsibilities
Provide customer support through telephone, mail, email, and direct personal contact.
Handle approximately 30 customer calls per day, answering questions and resolving concerns professionally.
Process orders, assignments, and customer requests accurately and efficiently.
Enter and maintain customer information within internal computer systems.
Provide customers with pricing, product, and delivery information.
Respond promptly to customer inquiries and service requests.
Create new customer records and maintain existing files and documentation.
Perform general administrative duties, including filing, word processing, and record maintenance.
Process auction-related paperwork and obtain required approvals prior to auction day.
Assist with various office tasks and support team operations as needed.
Maintain a positive, professional, and customer-focused attitude.
Required Qualifications
2-3 years of customer service experience in a retail, office, or customer-facing environment.
Proficiency in Microsoft Outlook, Word, and Excel.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Ability to work independently and as part of a team.
Strong attention to detail and data entry accuracy.
Preferred Qualifications
Previous office or administrative experience.
Experience maintaining records and handling paperwork.
Familiarity with customer support or order-processing systems.
Desired Soft Skills
Outgoing and friendly personality.
Helpful and service-oriented mindset.
Strong team player with a positive attitude.
Reliable and adaptable.
Ability to thrive in a fun, fast-paced, and collaborative work environment.
Skills
Customer Service
Customer Support
Data Entry
Administrative Support
Microsoft Outlook
Microsoft Word
Microsoft Excel
Communication
Organization
Record Management
Why Join Us?
Entry-level opportunity with growth potential.
Supportive and team-oriented culture.
Opportunity to develop customer service and administrative skills.
Job Type & Location
This is a Contract to Hire position based out of Westchester, IL.
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Westchester,IL.
Application Deadline
This position is anticipated to close on Jul 31, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
