Import Transportation Agent

Expeditors • Elkridge, MD • 4w ago

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operational system

Track and trace ocean shipments through the transportation cycle

Ensure documents are timely sent and arrival notices communicated to overseas and customers

Ensure accurate and timely client and vendors billing.

Interact with our customers in arranging their international shipments, meeting customer service standards.

Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).

Meet compliance at all times to regulations internal and external in accordance with government regulations.

Understand department process flow, and looking for best practices to improve operational efficiency and productivity

Ensure all customers standard operating procedures in place and updated in the SOPs

Meet KPI standards in accordance with the Company's procedures

Overseas communications, timely responses to mails and requests (internal and external)

Customer Service Experience

Operations/Industry knowledge preferred but not required

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Pro-active, strong organizational skills

Proven analytical skills

Good computer skills (Excel, Word)

Must be eligible to work in the US without sponsorship

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

401K

Health Plan: Medical & Dental

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Salary $22-$25 per hour

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