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Inside Sales Supervisor

ThermoFisher Scientific • Newark, DE • 2h ago

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary:

Our Inside Sales Supervisor is responsible for managing a team of inside sales professionals who sell clinical laboratory products and services into acute and non-acute markets primarily by using the telephone; but also using email, Internet, and other technology within a defined territory. This role will be responsible for creating a culture to support the mentoring of new team members by existing team members. This role will also drive commercial accountability with the team across all metrics and marketing initiatives. The Inside Sales Supervisor will be responsible for ensuring the team has effective customer relationships, develops opportunities for growth within an existing customer base, and assures market penetration and profitability while achieving sales and profit forecasts. The Inside Sales Supervisor will complete account planning and forecasting, analyze reports to drive business decisions. Additionally, the role will manage performance through KPI's and ensure the effective use of available sales tools and processes, especially Salesforce.com.

Key Responsibilities:

Ensure the team executes strategic initiatives that are set by the Senior Manager of the Inside Sales team

Drive established sales strategies to meet plan and expand business within assigned territories; ensure team maintains a pipeline of opportunities to meet or exceed sales objectives

Deliver performance evaluations holding the team accountable for performance metrics and utilization of sales technology

Manage team to maintain effective customer relationships with purchasing, lab managers and end users within assigned territory

Leverage available resources to meet customer needs and work effectively with cross-functional team of supplier and internal resources

Work with the Sr. Manager of Inside Sales to research competitor and industry activity and keep informed of new products/services and other general information of interest to customers incorporating this data in the business plan; introduces new products and services

Show initiative to develop programs to drive growth despite economic conditions.

Manage pricing within territory to control profitability

Manage overall performance of team members

Maintain accurate reporting, records, and files necessary for proper management of region

Positively represent Thermo Fisher Scientific at all times throughout customer locations

Minimum Requirements/Qualifications:

5 years of sales experience, preferably in the clinical laboratory industry

Bachelor's degree, preferably in the sciences or equivalent work experience.

Prior Supervisor/Management experience preferred

Experience with Salesforce.com

Excellent interpersonal, oral and written communication, and presentation skills

Proven record of leadership in establishing goals and achieving results

Computer proficiency in MS Office and the internet; Excel-must demonstrate intermediate to advanced Excel skills

Must deliver excellent customer service

Must possess the organizational skills to multi-task and meet deadlines as needed

Must be willing to travel up to 25%

Demonstrates the Thermo Fisher values (The Four I's) - Integrity, Intensity, Innovation, and Involvement

Compensation and Benefits

The salary range estimated for this position based in Pennsylvania is $61,900.00-$82,500.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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