Summary:

The Inside Sales Representative (full-time, remote) meets our customers' business or personal needs by providing the right advertising product or technical assistance with our print and online services. This individual should have a competitive spirit and a strong customer focus with the ability to complete their workload through inbound calls and emails while providing professional, courteous customer service to our advertising customers while meeting deadlines in a highly accurate environment.

Although this is a remote position, candidates must reside in Ohio.

Note: Must be able to work 2 hours every Saturday morning

What you will do:

Help current customers as well as new customers in all aspects of classified advertising

Take incoming calls from families, funeral homes, and individuals placing obituaries

Assist callers in composing and editing obituaries, ensuring accuracy and sensitivity

Coordinate with newspapers and online publications to place classified advertisements

Place advertisements and document all customer transactions in accordance with company policy

Answer inbound calls and emails across multiple markets by quickly toggling between applications, confidently navigating an ad order entry system, and developing professional relationships with our customers

Assist customers in placing product orders and recommend new product offers

Work with customers by answering questions,

researching/resolving issues, troubleshooting, and ensuring that customers enjoy the time they spend working with you

Meet and maintain all individual and team standards as set by the department, attend product and system training events, and share ideas to improve business practices

What you will bring:

Confident demeanor, competitive drive, and goal-oriented nature

Excellent communication skills (oral and written), with a courteous and clear telephone voice

Positive, people-oriented, energetic, and motivated to meet customer needs

Analytical, creative, and innovative approach to solving problems

Call center experience in customer service or sales preferred

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MEDIANEWS GROUP

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Inside Sales Rep