Job Description
Who will you be working with?
The Friction Product Line designs and manufactures high-friction and low-friction composition, sintered brake shoes, specialty shoes, and disc brake linings for freight, locomotive and transit vehicles.
How will you make a difference?
As a Sales & Marketing Specialist, reporting to the Sales Director of Product Line, you will be responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs as well as working with team members within the Sales & Marketing Department. Receive, investigate, and respond to all customer inquiries regarding shipments, products, and complaints. Input phone/fax/mail/EDI orders and relative data into the computer by performing the following duties. Other duties may be assigned to meet business needs.
What do we want to know about you?
High School diploma. Two- or four-year degree preferred
One (1) to three (3) years of Administrative Support experience (preferably in a manufacturing environment).
Excellent customer service & communication skills .
Comfortable communicating with all levels of management.
Ability to speak and communicate with a high degree of professionalism.
Ability to read and interpret documents.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or schedule form.
Ability to resolve problems, organize and manage multiple priorities.
Ability to function independently in a multi-task environment and as a team player.
Strong background in PC utilization (2 - 3 years of experience) with specific word processing and spreadsheet experience.
What will your typical day look like?
Talk with customers by phone concerning orders, returns, shipments and products, including unit prices, shipping date, anticipated delays, and any additional information needed by customer
Generate price quote to Freight and Transit customers
Develop and provide FCA to Sales Manager / Team leader
Work closely with inside sales leader to develop monthly sales forecast
Prepare FCA for Freight and Transit customers to present to decision makers
Prepare transit bid documents for internal approval and submit to transit customers
Work closely with Accounting to issue manual and credit invoices
Issue RMA to customer and track replacement parts from RFPC to customer site
Coordinate with Manager of Friction & Rubber group Quotation and pricing (IC)
Coordinate with IC units as needed for shipping and receiving
Receive and process orders via phone, fax, email, mail and EDI
May be asked to create all documents necessary for shipment of orders
Call customers when necessary to advise shipments delay and/or information necessary to process orders
Maintain promise dates and when necessary, advise suppliers/customers of changes or discrepancies
Follow up on Sales and POs to ensure delivery by specified dates
Confers with production, shipping, suppliers, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
Receive customer returns and make arrangements for inventory adjustments
Supply customers with brochures, MSDS sheets, price quotes, product questions or direct them to the person that is able to assist them
Creates and maintains various reports relating to sales, sales orders, backLOG, backORDERS, shipments, On-Time Delivery and other reports as needed.
Initiate file maintenance for corrections/additions to customer database files
Monitor and order office supplies; scan and file documents.
Maintain mailroom and front office conference rooms
Assist Finance, Sales, Supply Chain and other departments with tasks as requested
What about the Work Environment and Physical Demands of the job?
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.
Individuals must sit for prolonged periods
Individuals must use hands, fingers, talk and hear frequently
Individuals must frequently reach with hands and arms
Individuals must stand occasionally
May require walking primarily on a level surface throughout the day
Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday
Ability to lift up to 25 pounds on occasion
Additional Information
Our job titles may span more than one career level. The salary rate for this role is currently $55900-74100 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.
What could you accomplish in a place that puts People First?
At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
Who are we?
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.
Culture powers us and the possibilities.
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress.
We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation? Just let us know - we've got you.
