USER SERVICES SPECIALIST

Central Michigan University • Mount Pleasant, MI • 2d ago

Position Number: S-3914

Position Summary:

Oversees User Services Operations Sunday through Thursday. Shares oversight and responsibilities of the department's Service Point Operations which includes user service points and all @types of user support. Hires, schedules, trains, supervises and evaluates student employees in all aspects of customer service.

Required Qualifications:

Associate's degree.

One year of library work experience or equivalent.

Demonstrated ability to supervise and direct the work of others.

Effective organizational skills and strong attention to detail and accuracy.

Ability to handle multiple priorities in a fast-paced environment.

Ability to work in a team setting while also having the capability to work independently with independent judgment and with minimum supervision.

Demonstrated verbal and written communication skills.

Demonstrated positive interpersonal skills.

Demonstrated Customer service skills.

Ability to work evenings and weekends as assigned.

Demonstrated effective problem resolution skills.

Demonstrated ability to perform work using a variety of online systems and productivity tools.

Preferred Qualifications:

Bachelor's degree.

Library public services experience.

Experience searching library catalogs and databases.

Understanding of the mission and the organization of the library.

Duties & Responsibilities:

Provides direct user support of all @types: interacts with students, faculty, staff and community users to provide assistance, solve problems and respond to questions and complaints.

Oversees the safety of library users, user compliance with library policies and procedures, and the stewardship of the collections within the Park Library during assigned hours.

Shares responsibility for building supervision and opening and closing.

Troubleshoots and oversees the Print Q, public printer/copiers/scanners and other equipment.

Shares student supervision responsibilities, which includes hiring, budgeting, scheduling, training, evaluating and developing training material with other Access/User Services student supervisors.

Oversees all aspects of collection maintenance, which includes, shifting for space management, shelf-reading, inventory, stack straightening, repair of materials, and cleaning of all library collections.

Assists with events and room set-ups.

Participates with other Access/User Services team members to use a variety of technology tools.

Oversees in house use processes.

Performs in depth searches for missing library materials.

Manages moveable shelving, by troubleshooting and putting in a service request for repair.

Conducts special projects and serves on library committees.

Participates in the Access and User Services Department which includes attending staff meetings and performing related responsibilities.

Meets with other Access/User Services supervisors on a regular basis to share information and work through issues and problems.

Meets regularly with the Coordinator of Access/User Services concerning projects and shared goals, and for problem solving.

Works cooperatively and regularly with staff in other Library and University departments.

Participates in continuing education activities to foster professional development and enhance job skills.

Other duties as assigned.

Supervision Exercised:

None.

Employee Group: Supervisory Technical

Staff Pay Level: 4

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