UFP Retail Solutions Customer Service

UFP INDUSTRIES, INC. • Prairie Du Chien, WI • 2d ago

JOB REQUIREMENTS: Job Summary The Customer Service Representative is
responsible for providing support for the brands, products and programs
within UFP Retail Solutions.They interact with customers through various
communication methods to assist with pre-purchase, in-purchase, and
post-purchase inquiries.In addition, they are expected to provide a high
level and consistent customer experience to new and existing
customers.This individual works under general supervision but a certain
degree of creativity and latitude is required.They will rely on
pre-established guidelines to perform the functions of the job Principle
Duties and Responsibilities Maintains a positive, empathetic, and
professional attitude toward customers at all times Responds promptly to
customer inquiries Communicates with customers through various channels
Respond to a high volume of incoming calls Acknowledges and resolves
customer complaints Knows our brands, products and systems well to
answer questions quickly and efficiently Processes orders, forms,
applications, and requests Keeps records of customer interactions,
transactions, comments, and complaints through CRM platform Communicates
and coordinates with colleagues as necessary Provides feedback on the
efficiency of the customer service process Ensures customer satisfaction
and provide professional customer support Attends various product
trainings, as needed Prepares various reports and correspondence as
required Time-management and organizations skills Performs other duties
as required. Qualifications Knowledge Required Minimum of high school
graduate 1-3 years of experience in customer service or related field is
preferred Working knowledge and proficiency in the use of computer and
business-related software, including CRM platforms and Microsoft
applications (Excel, Word, Teams, and Outlook) Working knowledge of
various office equipment (computer terminal, scanner, etc.) Skills and
abilities Proficiency in the use of the English language in reading,
writing and speaking Proficiency in the use of business math Ability to
successfully communicate with all organizational levels Ability to
communicate clearly via phone and email with co-workers and management
Ability to organize and prioritize workload and manage time Ability to
work hours mandated by management Ability to pass a drug test Conduct
Highly motivated and enthusiastic Good communication and interpersonal
skills Strong organization skills and detail oriented Be a team player
and support the Company\'s goals. Conducts in a professional manner.
Working Conditions Requires being consistently available during normal
working business hours, sitting/standing at a desk for extended... For
full info follow application link. Universal Forest Products and its
subsidiaries and affiliates are equal opportunity employers. All
qualified candidates will receive consideration without regard to race,
color, religion, sex or national origin. *** APPLICATION
INSTRUCTIONS: E-Mail a Rsum: tmccarthy@ufpi.com Apply Online:
ipc.us/t/1E1EBE9534B5447C Fax a Rsum: 855-491-3654

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