Additional Information Bethesda, MD Pay Range: $151,100-$258,000 annuallyRemote Pay Range: $146,000-$248,000 annually
Job Number 26084330
Job Category Information Technology
Location 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
VIEW ON MAP (https://www.google.com/maps?q=7750%20Wisconsin%20Ave%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)
Schedule Full Time
Located Remotely? Y
Position Type Management
Bonus Eligible: Y
Stock Package: Y
Expiration Date: 08/06/2026
JOB SUMMARY
The Senior Director, Enterprise Reliability Engineering is responsible for improving the reliability, resiliency, scalability, and operational excellence of Marriott's Data and Core technology domains. This role plays a critical part in Marriott's reliability transformation, shifting the organization from reactive, centralized operations toward engineering-owned reliability grounded in modern Site Reliability Engineering (SRE) and DevSecOps practices. This leader serves as a catalyst for change, partnering closely with product, engineering, platform, architecture, and security teams to embed reliability throughout the software development lifecycle. Success is measured by measurable improvements in reliability outcomes, incident reduction, engineering adoption, and operational maturity rather than ownership of ticket queues or production support.
CANDIDATE PROFILE
Required:
Undergraduate degree in Engineering, Information Systems or Computer Science discipline and/or equivalent experience/certification
10+ years of senior IT leadership experience across software engineering, platform engineering, SRE, DevOps, or related disciplines with a blend of deep technical knowledge and a customer-focused mindset
8+ years leading large-scale engineering or reliability organizations
3-5 years' experience operating and maintaining a Multi-Cloud environment
8+ years managing direct reports and Service Provider teams
Demonstrated success driving reliability transformation across multiple engineering domains
Deep understanding of cloud-native architectures, distributed systems, and modern software delivery
Proven ability to influence technical strategy and standards without direct authority
Experience defining SLOs, SLIs, error budgets, and operational maturity frameworks
Strong executive communication skills and systems thinking mindset
Preferred:
Graduate Degree in a technical discipline
3+ years experience managing Public Cloud technology stacks such as AWS, Azure, Alibaba, GCP, etc.
10+ years experience leading and engaging highly technical architecture, engineering and operations teams
10+ years of hands on technical experience in infrastructure and/or development teams
Demonstrated ability to manage a large, diverse portfolio of technologies and projects, while balancing short-term goals and long-term vision
Comfortable applying a combination of qualitative and quantitative methods to define success
Expert problem solver that is to be able to solve challenges across people, process and technology
Ability to build strong relationships and network throughout the broader IT community
Experience in the security, implementation and operational support of mission critical products
Strong influencing skills and an ability to overcome barriers while driving change
Experience in researching emerging technologies and trends, standards, and products
Experience in developing technology roadmaps and strategies
Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams
Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise
Strong attention to detail with an ability to operate effectively across multiple priorities
ITILv4 certification
Experience operating in an Agile or SAFE framework
AWS, Azure, Oracle or similar cloud certifications
Familiarity with hospitality, travel, retail, or large-scale consumer-facing platforms
CORE WORK ACTIVITIES
Domain Reliability Strategy & Transformation
Define and execute domain reliability strategies for Data, and Core platforms
Translate enterprise reliability transformation objectives into actionable domain roadmaps
Establish service ownership models, service tiering, and reliability targets
Identify organizational, process, and technology barriers to reliability adoption and drive remediation
SRE & DevSecOps Enablement
Expand and mature embedded SRE capabilities within domain engineering teams
Drive adoption of SLOs, error budgets, production readiness, and operational excellence practices
Embed reliability considerations into architecture reviews and CI/CD pipelines
Improve deployment safety, change quality, and risk reduction
Incident Reduction, Resiliency & Learning
Lead blameless post-incident reviews and root cause analysis
Ensure systemic corrective actions that prevent repeat incidents
Promote resiliency engineering practices such as fault isolation and graceful degradation
Continuously improve incident response effectiveness and prevention
Enterprise Engineering Excellence & Automation
Promote resiliency engineering practices such as fault isolation and graceful degradation
Eliminate operational toil through automation and self-healing systems
Establish and prioritize domain reliability backlogs focused on systemic risk reduction
Increase engineering leverage through reusable reliability patterns and platforms
Advance observability maturity across metrics, logs, and traces
Enterprise Visibility & Executive Reporting
Develop and maintain executive-level reliability scorecards
Provide visibility into reliability trends, risk posture, and maturity improvements
Connect reliability outcomes to customer experience and business impact
Communicate progress, risks, and trade-offs to executive leadership
Service Provider Management
Own outcomes of the aligned Service Provider team inclusive of project delivery and operations
Make short term plans for the team to effectively utilize resources
Facilitate timely resolution of service delivery problems and minimizes the impact to clients
Managing and Conducting Human Resources Activities
Build and lead high-performing Domain Reliability Engineering teams
Develop engineering leaders with strong SRE and systems expertise
Expand global engineering capabilities, including Hyderabad
Lead vendor reduction and transition toward engineering-led reliability models
Foster a culture of accountability, learning, and continuous improvement
Interviews and hires employees.
Promotes the fair and equitable treatment of employees.
Facilitates regular, ongoing communication in department (e.g., staff meetings).
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Solicits employee feedback.
Utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns
Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating
Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Identifies talents of direct reports and their teams and assists with their growth and development plans.
Success Measures
Increased percentage of services operating with defined SLOs and service ownership
Reduction in repeat incidents and severity of reliability events
Improved change success rates and deployment safety metrics
Increased automation and reduction of manual operational toil
Demonstrable year-over-year improvements in reliability maturity scores
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. ?We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here (https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp\2025edits\8.19.25.pdf) to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only : Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
