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SPOK System Engineer

General Dynamics Information Technology • Bethesda, MD • 1h ago

Req ID: RQ224163

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: NACI (T1)

Job Family: IT Infrastructure and Operations

Skills:

Disaster Recovery (DR),System Administration,Systems Design

Experience:

3 + years of related experience

Job Description:

SPOK System Engineer

Empower critical clinical communications. Join GDIT and support the mission.

At GDIT, your technical expertise directly impacts patient care. As a SPOK System Engineer supporting the National Institutes of Health (NIH), you'll ensure high-availability operation of the communication and paging systems clinicians depend on every day. This role requires a highly skilled engineer with strong experience across Windows Server, IIS, SQL, application support, and Spok communication platforms.

About the Role

You will administer, enhance, and troubleshoot the NIH paging and on-call scheduling ecosystem-including Spok WebXchange, Spok Mobile, Zetron, Avaya PBX integrations, call center applications, and critical backend infrastructure. This is a hands-on, technical role dedicated to uptime, performance, and secure operations.

Key Technical Responsibilities

Administer and support Windows Server, IIS, and SQL Server environments in a 24x7 production setting with rotating on-call duties.

Install, configure, maintain, and troubleshoot Spok systems and related communication platforms.

Manage database configurations, stored procedures, server integrations, and API-based application connections.

Diagnose complex issues across servers, applications, databases, networking, and paging hardware (pagers, mobile devices, PBX systems).

Build, test, and deploy server builds, application updates, and patches across virtual and physical environments.

Perform daily system monitoring, log review, performance checks, and verification of scheduled jobs (backups, scripts, batch processes).

Support call center communication systems and ensure operational continuity of clinician on-call schedules.

Maintain detailed documentation including runbooks, integration guides, operational workflows, and troubleshooting playbooks.

Collaborate with cross-functional IT teams for upgrades, enhancements, disaster recovery planning, and system integrations.

Required Qualifications

Bachelor's degree in IT, Computer Science, or related field OR seven years of relevant experience.

Minimum 3 years of system engineering or system administration experience.

Hands-on experience with Spok or similar communication/paging systems.

Strong troubleshooting across:

Windows Server / IIS

SQL databases

Application stacks and API integrations

Networking, firewalls, load balancers

PBX and telephony components

Ability to work both independently and collaboratively in a high-impact environment.

Excellent communication and customer-support skills.

Ability to obtain and maintain an NIH Public Trust clearance.

Preferred Qualifications

ITIL certification

CompTIA Network+, MCSE, or similar technical certifications

Security Clearance:

Must be able to obtain and maintain an NIH Public Trust clearance.

Location

Bethesda, MD - Onsite (hybrid potential, not remote)

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

? Growth: AI-powered career tool that identifies career steps and learning opportunities

? Support: An internal mobility team focused on helping you achieve your career goals

? Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

? Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $83,927 - $113,549. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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