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Administrative Intake Support Specialist Contact Center Full Time 1st Shift

Pine Rest Christian Mental Health Services • Grand Rapids, MI • 1d ago

Cost Center

151 Contact Center

Scheduled Weekly Hours

Work Shift

First Shift (United States of America)

Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

We are seeking a professional and service-oriented Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services. This role provides phone triage, crisis call support, patient reception, and administrative coordination while ensuring a safe, efficient, and customer-focused admission experience.

Company Benefits:

Medical, Vision, Dental, and Wellness Plans

Competitive Front Loaded PTO Packages

403(b) Retirement Savings Plan

Loan Forgiveness/Tuition Reimbursement (For Eligible Positions)

Administrative Intake Support Specialist Key Responsibilities:

Conduct phone triage and intake for Hospital and Residential Services admission referrals

Professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process

Orient patients to the assessment and admission process and complete required paperwork

Perform patient registration, insurance verification, and courtesy communications

Manage and support organization-wide switchboard operations and after-hours answering services as assigned

Collaborate with multidisciplinary teams and communicate effectively with internal departments

Monitor, collect, and review program data to support evaluation and quality improvement

Manage emergency procedures for the organization as required

Participate in department meetings, committees, and routine problem-solving activities

Assist with staff training for program-specific intake processes as requested

Maintain up-to-date knowledge of policies, procedures, and regulatory requirements

Promote a customer-friendly, professional, and recovery-focused environment

Role model Pine Rest's mission, values, and Hospital & Residential Services Model of Care

Maintain required training and competencies

Perform additional duties as assigned

Administrative Intake Support Specialist Qualifications:

Associate's Degree or equivalent combination of education and experience required; Bachelor's Degree preferred

Strong verbal communication, customer service, and interpersonal skills

Ability to collaborate effectively with multidisciplinary teams and diverse populations

Proficiency with electronic systems and multiple software applications

Strong organizational, analytical, and problem-solving skills

Ability to work calmly and effectively in high-stress or crisis situations

Administrative Intake Support Specialist Additional Details:

Pay based on education and experience

Non-Exempt (hourly) position

Schedule may include evenings, weekends, or after-hours coverage

Office-based role with exposure to potentially adverse environments during patient interactions

Competitive benefits package

Pre-Employment Requirements

Employment is contingent upon successful completion of a background check, education verification, and drug screen.

Equal Opportunity Employer

Pine Rest is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace.

The equivalent base pay range for this position is $16.34 - $22.88. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.

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