Title: Manager, Solution Enablement
Reporting to: VP, Solution Enablement
Location: This position can be based remotely within the US
Opportunity
The Manager, Solution Enablement is responsible for ensuring the effective day-to-day delivery, adoption, and operational performance of our software solutions across assigned customer accounts. This role is accountable for workflow optimization, customer enablement, results with improvement documentation and continuous service improvement. Managers will partner closely with Customer Success Principals, Implementation, and Support teams to ensure customers achieve measurable outcomes and a consistent, high-quality service experience.
Internal GW RhythmX Applications are due by Friday, July 10
Responsibilities
Service Delivery Execution
Lead frontline service delivery, including communicating the value of GW RhythmX products, workflow optimization, and customer education.
Ensure timely and effective triage, escalation, and resolution of customer issues in accordance with defined SLAs in partnership with Support.
Monitor service performance metrics and proactively address gaps in adoption, utilization, and service quality.
Identify recurring customer issues and partner with internal teams to implement scalable solutions.
Customer Adoption & Workflow Enablement
Ensure customers are effectively enabled to use the software within their operational workflows.
Deliver workflow education, training, and best practices to drive adoption and utilization.
Identify adoption risks and implement improvement plans.
Drive consistent execution of service delivery playbooks and standard operating procedures.
Cross-Functional Collaboration
Partner with Solution Enablement Leadership Product to escalate systemic issues and improve product performance.
Provide frontline customer insights to inform product enhancements and roadmap prioritization.
Participate in internal prioritization and operational review processes.
Performance Metrics
Customer adoption and utilization metrics
Results with improvement documentation
Logo Retention
Requirements
5-8 years of experience in customer success, service delivery, technical support, or client operations in a SaaS environment
Experience managing enterprise or healthcare technology customers preferred
Strong operational and organizational skills
Excellent communication and leadership skills
Ability to manage multiple priorities in a fast-paced environment
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations
About GW RhythmX
GW RhythmX is revolutionizing healthcare through connected, AI-native intelligence that unites clinical insight, patient engagement, and system-wide care orchestration. The company combines market-leading AI precision care technology with extensive trusted patient engagement leadership to help health systems deliver the right care, at the right time, through the right clinician and channel. Its solutions are deployed across more than 150 health systems, touching more than 85M patients including 8M U.S. military veterans. The company's award-winning solutions were recognized again in 2024 by KLAS Research, Fierce Healthcare, and AVIA Marketplace. A SymphonyAI Group company, GW RhythmX leverages various firm assets, including $1B+ in R&D investment, longitudinal data related to 300 million patients, 4.4 billion total annual claims, and 1.8 million healthcare professionals at more than 3,000 facilities globally.
Most relevant press releases:
Presbyterian Healthcare Services Expands Use of GW RhythmX to 200 Primary Care Clinicians in the First Full System Deployment of a Precision Care AI Platform - RhythmX AI (https://rhythmx.ai/resource/presbyterian-healthcare-services-expands-use-of-gw-rhythmx/)
Get Well, a leader in patient engagement software, and RhythmX AI, a leader in AI-powered precision care, will combine to form GW RhythmX to usher in the next generation of precision care
About SymphonyAI Group
SymphonyAI Group (SAIGroup) is a private investment firm building leading global enterprise AI businesses by accelerating innovation and growth. SAIGroup companies ConcertAI, SymphonyAI, and GW RhythmX deliver AI solutions that transform industries and bring value to companies, workers, healthcare professionals, and patients. The companies collectively represent a workforce of more than 4,000 talented engineers, data scientists and industry/healthcare experts. SAIGroup is backed by a $1 billion commitment from Founder and CEO Dr. Romesh Wadhwani, a noted entrepreneur and philanthropist. Learn more at www.saigroup.ai and follow SAIGroup on LinkedIn.
When it comes to careers, our approach is simple: empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. You'll find everything you'd expect and many things you don't: exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $75,000 - $90,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future.
GW RhythmX is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
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