Business Application Specialist

JOHNSON FINANCIAL GRP • Racine, WI • 3w ago

JOB REQUIREMENTS: Overview Provides technical and process support for
defined business systems or applications. Provides assistance with
applications, including testing. Assists in developing and determining
best practices. Conducts research on an identified situation or
opportunity related to technology and plans and proposes solutions,
advocates processes, software and/or systems. Ensures that the business
standards and requirements are met. KEY RESPONSIBILITIES Configures or
customizes a system or system(s) for business use. Implements changes
following a defined process for system changes and tests business
functionality. Contact for troubleshooting problems or issues.
Identifies areas for improvement and presents recommendations. Business
lead for system(s) upgrades, fixs and patches, creating and managing
test scripts process and issue resolution. Creates and maintains system
documentation and governance. Conducts training as necessary. Prepares
reports supporting the proposed suggestions/recommendations leveraging
existing technologies to improve process and reduce risk. Assists BA
with identifying areas for improvements and business issues through
conversations, informal interactions, and observations. Collaborates
with LOB\'s on recommendations, both for existing and new systems.
Participates in the execution/implementation process. Ability to
diagnose, troubleshoot and resolve a broad range of complex process and
technical problems specific to business application(s). Provides
escalation to IT and other business lines as needed. Monitor\'s system
health manages through system interruptions and works with vendors and
business partners to manage system behavior, outages, and restoration.
Ability to perform some duties, such as system monitoring,
implementations, or changes during nontraditional working hours. Job
Requirements Minimum requirement of a High School diploma or equivalent
Experience working in bank operations or similar IT experience.
Demonstrated problem solving techniques. Excellent verbal, listening,
written and interpersonal communication skills. Basic project management
and planning skills. Ability to work independently. Ability to work with
ambiguity. Aptitude in understanding workflows and process mapping.
Leader as well as a team player with ability to foster good working
relationships both with Bank Operations and across lines of business.
Come as you are. Our culture embraces diversity, equity, & inclusion;
one where everyone feels valued and heard. For more information on
JFG\'s culture and diversity efforts, including our employee resource
groups, please visit the Diversity section of our career website. Equal
Opportunity Employer of Minorities, Females, Protected Veterans, and
Individuals with Disabilities *** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/BAB843D8B0D648C9

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