Bankruptcy Specialist

OneMain Financial • Evansville, IN • 1h ago

As a OneMain Bankruptcy Specialist you will be involved in the provision of quality service to customers and merchants. This position fields inbound calls and works to provide a satisfactory resolution based on approved strategies. Fact-finding analytical activities are required. Hands on training in both bankruptcy and OneMain Financial processes is provided in the role.

In the Role

Handle incoming calls from branch personnel, customers, and external vendors to resolve inquiries

Handle Trustee remittances, including balance procedures

Process bankruptcy notices, discharges, dismissals, reaffirmations and/or file proof of claims

Perform preliminary research on unidentified payments

Uses independent judgment to make surface decisions and resolve some situations

Analyzes customer and branch needs/requests and makes a determination as to the best method of resolving those issues

Provides analysis on unidentified payments, misapplied payments, as well as system rejects

Will communicate with customers, OneMain Team Members (branch, central servicing, headquarters), vendors, credit reporting agencies, attorneys and banking institutions

Effectively navigate systems & accurately document accounts

Research & resolve inquiries from internal/external customer or authorized third party

Process accounts requiring special handling

Requirements

High School / GED Diploma

2 years of call center or administrative experience

Strong phone, negotiation and problem-solving skills

Quick thinker and creative research skills

Ability to maintain confidentiality with sensitive information

Location: Evansville, IN - On-site

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10% share discount)

Tuition reimbursement

Paid time off (15 days' vacation per year, prorated based on start date)

Paid sick leave as determined by state or local ordinance (prorated based on start date)

11 Paid holidays (4 floating holidays, prorated based on start date)

Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.

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