Access Services Financial Counselor

Baylor Scott & White Health • Temple, TX • 3w ago

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.

We never settle by constantly striving for better.

We are in it together by supporting one another and those we serve.

We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Note: Benefits may vary based upon position @type and/or level.

Job Summary

The Financial Counselor performs financial clearance tasks like verifying insurance and providing price estimates. This role resolves disputed billing issues through patient interaction. It also serves as an expert in financial assistance policies and facility collections, and supports special projects.

Essential Functions of the Role

Works closely with facility leadership to ensure all patients are financially cleared and screened.

Conducts patient interviews to obtain demographic and financial data for registration, insurance verification, pre-certification and billing.

Records accurate patient demographic information when reviewing previous accounts and accounts with future dates of service.

Follows and acts on several complex system policies (financial assistance, limited plan, point of service, out of network, etc.)

Obtains and screens guarantor financial information for financial assistance and or refers patient to appropriate resource for public assistance programs.

Provides estimates of procedures and services, calculates payment requirements, and negotiates pre-service payments according to financial clearance requirements.

Establishes payment arrangements for future and previous services.

Reviews future schedule to ensure pre-authorization and pre-payments have been collected.

Assists with contacting the physician's office and patient to ensure pre-authorization and referral requirements are met before the service date.

Reviews and interprets explanation of benefits from payers. This helps patients and guarantors understand claims processing or denial of services.

Key Success Factors

3 years of healthcare experience or education equivalency required.

Proven ability to problem-solve, perform critical thinking.

Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

Maintain a professional demeanor in stressful and emotional environments. This includes crime, behavioral health, suffering patients, and life-or-death situations.

Must exhibit high empathy and communicate effectively with patients and families during traumatic events, while showing exceptional customer service skills.

Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing and computer navigational skills.

Basic computer skills and Microsoft Office and Excel.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - 3 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar Jobs

Physical Therapist (Lymphedema Therapist)

Baylor Scott & White Health • Temple, TX • 46min ago

Hospital & Medical

About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you...

46min ago

Go to Apply

Restaurant General Manager

McDonald's • Belton, TX • 1h ago

Retail & Hospitality

Base Pay depending on experience: $45,000-$68,400 Description: McDonald's Works for Me. I'm going places. I want a satisfying career with good benefits and great opportunities for advancement. I have a lot to offer and I...

1h ago

Go to Apply

Physical Therapist Assistant

Select Medical • Temple, TX • 1d ago

Hospital & Medical

Overview Baylor Scott & White Institute for Rehabilitation Temple, TX Inpatient Physical Therapist Assistant PRN Rate: $45/hr Benefits of becoming an employee with us: Westrive to provide our employees with a solid w...

1d ago

Go to Apply

Restaurant Zone Manager

Raising Cane's • Temple, TX • 1d ago

Retail & Hospitality

Company Description Initial hiring pay range (based on location, experience, etc.): $15.50/ hour At Raising Cane's Chicken Fingers®, we serve only the most craveable chicken finger meals - it's our One Love! Known for ou...

1d ago

Go to Apply

Acute Care Nurse Practitioner - Neuro Hospitalist - Days

Baylor Scott & White Health • Temple, TX • 1d ago

Hospital & Medical

Neuro Hospitalist - Days only 7on/7off - shift provider 10hr days - no call New graduates welcome to apply. JOB SUMMARY The NP Inpatient Medicine is a licensed, certified, non-physician healthcare provider who actively r...

1d ago

Go to Apply

OAG - Child Support | Office Manager | (Manager II

ATTORNEY GENERAL OF TEXAS • Temple, TX • 1d ago

Management & Administrative

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFLand...

1d ago

Go to Apply

Automated Side Loader Driver

Al Clawson Disposal, Inc. (ACDI) • Jarrell, TX • 1d ago

Automated Side Loader Driver - Job Description Position Summary The Automated Side Loader Driver is responsible for safely operating an automated refuse collection vehicle while providing efficient, reliable, and courteo...

1d ago

Go to Apply

Warehouse Associate

Niagara Bottling LLC • Temple, TX • 1d ago

Manufacturing & Warehouse

At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. Consider applying here, if you want to: Work in an entre...

1d ago

Go to Apply

Events and Marketing Coordinator

BELTON-CITY OF • Belton, TX • 1d ago

Sales & Marketing

Job Summary Under the direction of the Recreation Superintendent, the Events and Marketing Coordinator coordinates City events, manages Harris Community Center daily operations, supports recreation programs, and leads de...

1d ago

Go to Apply

Supply Chain Services Tech I

Baylor Scott & White Health • Temple, TX • 2d ago

Management & Administrative

This is a full-time onsite opportunity with a Monday through Friday schedule, working from 6:00 a.m. to 2:30 p.m. About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, a...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)