Job Title: Senior Operations Manager, Marketing Operations & AdministrationJob Description
This role leads operational excellence for two high-impact marketing teams within the Chief Marketing Office: Access Account Marketing (AAM) and Population Health (PH). The Senior Operations Manager drives planning, process optimization, and cross-functional alignment, while serving as an operational subject matter expert and strategic partner to Senior marketing leaders. The position balances strategic thinking with hands-on execution, overseeing business operations, vendor management, project management, and performance measurement across both teams.
Responsibilities
Lead planning and operational efficiency initiatives for the Access Account Marketing (AAM) and Population Health (PH) teams, ensuring both operate effectively and efficiently.
Act as a key liaison between the Chief Marketing Office, AAM, and PH teams to ensure alignment, information flow, and coordinated execution.
Identify, design, and implement the processes, communications, meetings, and resources needed for both teams to achieve their objectives.
Partner with and manage external vendors and internal cross-functional teams to deliver high-quality work on time and within budget.
Identify and implement process improvements that enhance customer and stakeholder experiences.
Serve as an operational subject matter expert to Senior marketing leaders, providing guidance on operational best practices and executional excellence.
Support the AAM team by driving operational excellence across activation, strategic communications, strategic oversight, and business operations.
Provide operational pull-through for the Organized Customer Access Network (OCAN) and bridge the operational connection between OCAN and activation activities.
Orchestrate the connection and pull-through of Customer Engagement (CE) communication strategy across the AAM team.
Drive AAM strategy and priorities, scaling CE best practices by liaising with CE operations, coordinating marketing resource rollout and execution, and aligning communications with CE.
Manage business operations for AAM, including budget oversight, performance metrics, and development of measurement dashboards.
Partner with a Senior Administrative Business Partner on both tactical and strategic execution of business operations.
Serve as an operational subject matter expert to Population Health leadership, providing strategic and operational guidance.
Lead project planning and execution for Population Health initiatives by developing comprehensive project plans, roadmaps, and milestones that ensure timely delivery and measurable results.
Run and compile usage reports for creative materials and marketing assets to track engagement and inform decision-making.
Manage Veeva asset management for Population Health, overseeing the end-to-end lifecycle of creative materials and ensuring approved assets are correctly housed in GOLF and accessible to stakeholders.
Translate analytics, insights, and complex information into clear, actionable strategies and execution plans aligned with organizational goals.
Apply project and operations management methodologies to deliver high-quality results on time, maintaining strong planning, organization, and documentation.
Communicate effectively with Senior leaders and key stakeholders, simplifying complex concepts into clear, compelling, and actionable messages.
Inspire, align, and mobilize cross-functional teams in a complex matrix environment without formal authority, driving alignment and decision-making.
Build strong internal networks and navigate formal and informal organizational structures to remove obstacles and accelerate execution.
Foster collaboration and strong partnerships across functions and levels, creating an open, trusting, and inclusive environment that encourages transparency and shared success.
Adapt quickly to changing priorities in a high-stakes, fast-paced environment, demonstrating resilience and learning agility.
Leverage existing tools and quickly learn new systems and technologies, including Veeva, GOLF, and other internal platforms, to support efficient operations.
Essential Skills
Bachelor's degree and 5-7 years of relevant experience in marketing, vendor management, operations, or project management.
Proven project management or operations experience, preferably in a marketing @context.
Demonstrated ability to thrive in ambiguous, rapidly changing environments while making sound decisions and prioritizing competing demands.
Strong strategic thinking skills combined with a robust operational mindset, with experience building scalable systems, processes, and tactical toolkits.
Experience applying project and operations management methodologies to deliver high-quality, on-time results.
Excellent planning, organizational, and documentation skills.
Exceptional written and verbal communication skills with strong executive presence.
Ability to simplify complex concepts into clear, compelling, and actionable messages tailored to leadership and key stakeholders.
Proven ability to influence and lead cross-functional teams in a complex matrix organization without formal authority.
Skill in influencing peers, Senior leaders, and stakeholders to drive alignment, decision-making, and execution.
Strong collaboration and relationship-building skills, with a track record of fostering teamwork across functions and levels.
High level of adaptability, proactivity, and resilience in fast-paced, high-stakes environments.
Technical savvy and the ability to quickly learn and use new tools, systems, and technologies such as Veeva, GOLF, and other internal platforms.
Experience in vendor management, marketing project management, and operations.
Additional Skills & Qualifications
Understanding of marketing organizations, including their processes and mindsets.
Experience in the pharmaceutical or biotechnology industry.
Expertise in Agile methodologies and modern work practices, including the use of AI tools.
Experience with marketing strategy and customer engagement best practices.
Strong analytical skills with the ability to translate insights into actionable plans.
Comfort working within complex, matrixed corporate environments.
Work Environment
This is a hybrid role based in South San Francisco, CA, with an expectation of three days on-site and two days remote each week. The specific on-site anchor days will be determined by the team at a later time. The position follows a Monday through Friday schedule with standard 8-hour workdays. The work environment is fast-paced, collaborative, and highly cross-functional, involving frequent interaction with marketing, operations, and external vendors. The role requires regular use of digital tools and platforms, including Veeva, GOLF, and other internal systems, to manage projects, assets, and reporting. The interview process typically includes two rounds: an initial phone screening of approximately 15 minutes, followed by a 45-minute conversation with the hiring manager. Professional business attire is expected when on-site or in meetings with Senior stakeholders.
Job Type & Location
This is a Contract position based out of South San Francisco, CA.
Pay and Benefits
The pay range for this position is $28.00 - $51.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in South San Francisco,CA.
Application Deadline
This position is anticipated to close on Jul 10, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
